Service Manager

Location: Hyde

Service Manager - Tameside

Location:

Maple House, Lilly St, Hyde, SK14 5BQ

Working Hours:

37 hours
Contract Type:
Permanent
Salary: £35,520 - £51,060 per annum

Please note:

The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the service:
Maple House is a 24/7 service supporting both adults aged 18 or over in their recovery journey towards independent living. We have 12 self-contained flats with communal areas. We support people in identifying their goals using support plans and work holistically in partnership with the person to reach their goals.
We provide 24/7 mental health recovery support. We work with individuals to identify their needs and then tailor support.
Purpose of the Role:
The Service Manager is responsible for the day‑to‑day management, quality, safety, and operational delivery of a CQC‑regulated supported housing service for adults with severe and enduring mental health conditions. The role ensures that high‑quality, person‑centred support is delivered in line with CQC standards, safeguarding requirements, local authority commissioning expectations, and best practice in mental health recovery.

About you:

Essential
 
* Experience managing supported housing, mental health services, or CQC‑regulated services.
 
* Strong knowledge of mental health conditions, recovery models, trauma‑informed practice, and positive risk management.
 
* Proven ability to lead teams, manage performance, and drive quality improvements.
 
* Understanding of CQC regulations, safeguarding legislation, and Health & Social Care Act requirements.
 
* Experience of working with adults with severe and enduring mental health conditions.
 
* Excellent communication, organisational, and problem‑solving skills.
 
* Ability to work flexibly, including participation in an on‑call rota.
Desirable
 
* Level 5 Diploma in Leadership & Management for Adult Care (or willingness to complete).
 
* Experience working within supported housing frameworks or with local authority commissioning teams.
 
* Training in MAPA, PMVA, or other de‑escalation approaches.
 
* Experience with psychologically informed environments (PIE) or trauma‑informed care models.
To view the full job and person specification, please .

What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

* 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

* Pension scheme with 4.5% employer contribution, matched up to 6.5%

* Life assurance (3× annual salary)

* Enhanced sick pay and family-friendly pay

* Birthday leave and the option to buy up to 5 extra days’ annual leave

* Professional fee reimbursement for relevant qualifications

* 24/7 online GP access and Employee Assistance Programme

* Recognition and long service awards via our Way to Go and Aspirations portals

* £500 Recommend a Friend bonus

* Cycle to Work scheme and Credit Union membership

* Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

* Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation