Care Co-ordinator - Specialist Services

Overview

gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. Two exciting opportunities has arisen for a Care Co-ordinator within the Specialist Services provision. As a Care Co-ordinator, you will be the first point of contact for health care professionals, patients and patients relatives accessing onsite Primary Care satellite clinic appointments at bridging and asylum seeker accommodation locations across Manchester.

Under the direction of the Operations Officer you will register patients onto the relevant clinical system and not only make direct GP/Practice Nurse appointments but also direct them to the most appropriate service via referrals. You will also work directly with other services that reside onsite to form part of a multidisciplinary team to deliver care and support to refugees and asylum seekers across Manchester.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

• To deliver a high-quality care co-ordination service to patients and health care professionals.
• To accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
• Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
• Undertake the booking of appointments for the onsite clinics daily and future bookings.
• Provide a first-class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
• Liaise with the Operations Officer, any operational issues affecting the daily delivery of service.
• Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
• Coordinate the arrangement of any follow-up care or referrals as directed by the Operations Officer or onsite Clinician.
• Liaise with the multi-disciplinary team to ensure the smooth running of the service.
• Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
• Responsible for undertaking administration duties within the service including sending referrals on behalf of the clinical team, supporting Hospital appointment attendance and completing tasks.

• working for a values-led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible pension benefits, including NHS pension scheme;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• eyesight vouchers;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.