GP Receptionist - Millbrook & Mossley Medical Practice

GP Receptionist - Millbrook & Mossley Medical Practice

gtd healthcare is one of the largest, not‑for‑profit, NHS commissioned primary and urgent care providers in North West England.

An exciting opportunity has arisen for customer service driven Receptionists to work across both Millbrook Medical Practice and Mossley Medical Practice.

We have 2 part time positions working 24 hours per week, Monday to Friday between 07:45 and 18:30 including mornings and afternoons. The shifts will include 1 day off (Tuesday or Thursday) and alternate mornings and afternoons each week with the flexibility of swapping shifts if required.

The successful candidates will be friendly, confident, resilient, flexible, have well developed team work, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & docman would be desirable but not essential however previous customer service experience is essential.

Millbrook and Mossley Medial Practices are located in beautiful semi rural areas of Staybridge and Mossley. They are both small - medium sized practices with opportunity of growth and development for the right candidate.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patient through the online triage.
• Process all requests for triage, for appointments, visits and telephone consultation/triage ensuring all calls are directed appropriately.
• Project a positive, professional and friendly image to patients and visitors either in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required.
• Action repeat prescription requests.
• Provide test results to patients.
• Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Maintain a general overview of the reception area and take appropriate action to manage difficult patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.
• Process clinical letters coming into the Practice
• Communicate with patents in a variety of ways (online, text, phone, in person, email).
• Processing referrals to Secondary Care.
• Assist patients with using latest digital technology.

For further details, please refer to the attached job description.

At gtd healthcare, we do things differently. Our not‑for‑profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.

We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:

• working for a values‑led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on‑demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.

Reception Duties

• Welcome…