Assistant Directorate Manager - A&E Reception and Ward Clerks

Job Summary

Assistant Directorate Manager – A&E Reception, Ward Clerks and Bed Bureau

Full time – 37.5 hours – Permanent

We are currently looking for a highly organised, motivated and efficient individual to join our dynamic Directorate within Clinical Support Services. The post holder will provide support to the Deputy Directorate Manager in the operational delivery and performance management of the Ward Clerk and A&E administrative services ensuring key targets are maintained and sustainedp>

This role will be responsible for day‑to‑day management of all Ward Clerks and A&E based administration staff, supporting clinical staff in the delivery of services. The post holder will work with clinical teams to ensure services have the administrative workforce with the capacity and skills necessary to support and deliver high‑quality services. The post holder will manage these departments independently, in line with service requirements and local/national policies.

The successful candidate will have experience and knowledge in managing large operational teams.

The successful candidate will be well organised, able to prioritise work, and will manage services that run 24 hours a day, 7 days a week. This requires a flexible approach to working hours across the week, and the ability to devise rotas and systems to meet workload demands and short‑notice leave.

As part of this role, you will support the manager and staff to review, develop and implement processes and systems. Excellent written and communication skills, strong organisational ability, and line‑management responsibilities are essential. You will need to be calm, patient, and possess an excellent customer‑service manner.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity.

Recognising those communities that are underrepresented, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

• Flexible working
• 27-33 days annual leave plus bank holidays
• Sick pay
• NHS Pension Scheme
• Free eye tests and health checks
• Gym discount
• Free bicycle loan scheme
• Salary sacrifice car scheme
• Support with stress, bereavement, relationships, finance, and much more

Date posted: 02 February 2026

Pay scheme:
Agenda for change

Band:
Band 5

Salary: £31,049 to £37,796 a year per annum

Contract:

Permanent

Working pattern:
Full-time, Flexible working

Reference number: 245-ADM5WC-10-25-G

Job locations:
Tameside Hospital, Fountain Street, Ashton under Lyne, OL6 9RW

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

Qualifications

• Educated to degree level or relevant equivalent skills & experience e.g. 5 years’ experience of managing Administration & Clerical services within a large organisation
• High standard of education (A Levels)
• High level of computer skills

Skills/Experience/Knowledge

• Proven planning and organisational skills within a complex environment
• Knowledge of operationally managing within an NHS healthcare setting
• Previous management or supervisory experience
• Minimum of 12 months experience of day‑to‑day A&C management…