Dispatch Supervisor - Secc

General Overview

This position serves as a working supervisor, augmenting call taking and dispatch functions. Supervisors direct and supervise subordinate staff. Supervision includes, but is not limited to, assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained and performance management, including evaluating work performance, coaching, mentoring, and implementing corrective action for performance and conduct issues. Supervisory responsibilities include not only general supervision of specific assigned employees, but also daily oversight of any dispatcher’s work performed on a supervisor’s shift.

Supervisors provide technical assistance to staff, training, and major job reassignment to the Deputy Director of Operations. Supervisors work under the general supervision of the Deputy Director of Operations, who makes assignments by defining objectives, priorities and deadlines and assists with unusual situations or events with no clear precedent. Supervisors plan and carry out work independently and are expected to resolve problems in accordance with instructions, policies, procedures, and applicable laws and regulations.

• Minimum Qualifications:
  
  Must be at least 18 years or older.
• Minimum Qualifications:
  
  Must be able to legally work in the United States.
• Minimum Qualifications:
  
  Ability to work all days and hours.
• Minimum Qualifications:
  
  Must possess a valid driver license.
• Minimum Qualifications:
  
  Ability to pass all required job selection and training processes to include a comprehensive background investigation (any felony conviction is disqualifying); post‑offer medical processes; psychological evaluation; and extensive on‑the‑job training.
• Education and Experience:
  
  Any combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the essential functions of the job.
• Education and Experience:
  
  At least two years of experience as a supervisor or Lead within a 911 communications center preferred.
• Education and Experience:
  
  At least five (5) years progressively responsible communications dispatching experience in a comparable public safety communication center.
• Education and Experience:
  
  Proficiency with the State laws and regulations, equipment and programs utilized by Summit ECC is preferred.
• Education and Experience:
  
  Active in a committee, project or role that includes the ability to demonstrate strong decision‑making skills, excellent interpersonal communication, and conflict resolution.
• Education and Experience:
  
  At least two years of experience as a Certified Training Officer within a 911 communications center preferred.
• Education and Experience:
  
  Demonstrate ability to coach, mentor, train and evaluate staff.
• Education and Experience:
  
  Excellent interpersonal communication skills – address and resolve interpersonal conflicts and operational issues with approach to “what is right,” not “who is right.”
• Experience and behavior that has demonstrated:
  Leadership – direct, motivate, mentor and coach staff.
• Experience and behavior that has demonstrated:
  Integrity – leads by example in their conduct, ethics and behavior and exemplifies Agency values.
• Experience and behavior that has demonstrated:
  Team building – bring staff (on all shifts) together positively; resolve or redirect negativity; help group move forward positively to reach team goals even if there are differing opinions.
• Experience and behavior that has demonstrated:
  Teamwork – contribute positively, take initiative and responsibility among peers.
• Experience and behavior that has demonstrated:
  Forward‑Thinking – look for innovative ways to solve‑problems or improve processes.

• Knowledge of:
  Current techniques, policies, and procedures of a Public Safety communications center.
• Knowledge of:
  Public Safety computer systems and programs to include computer aided dispatch (CAD), enhanced 911 (ANI/ALI), and automatic vehicle location (AVL) programs.
• Knowledge of:
  Summit County geography, to include locations and boundaries of all cities and townships, location of all major highways, streets, and…