Platform Administrator

Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water.

For additional information, please visit the company website at

We are seeking a skilled Platform Administrator to join our Platform & Operations Engineering team as a technical specialist. This is an individual contributor role responsible for the day-to-day management, maintenance, and operation of Neptune's platform systems, infrastructure, and services that support mission-critical applications. The successful candidate will ensure the reliability, security, and optimal performance of platform infrastructure across our multi-location enterprise environment.

You will work collaboratively with the Platform Lead and broader IT Operations teams to maintain systems.

• Microsoft Entra Integration & Identity Management Support
• Support Microsoft Entra integrations that enable enterprise application connectivity and identity management
• Assist in implementing Microsoft Entra integration approaches and connectors aligned with organizational needs and security requirements
• Troubleshoot identity and access management issues under guidance
• Contribute to documentation and standards for Microsoft Entra implementations across the enterprise
• Support conditional access policies, authentication flows, and identity governance configurations
• Assist with identity federation, SSO implementations, and directory integration projects
• Automation & Orchestration Support
• Assist in implementing automation scripts and solutions to streamline operational processes and reduce manual work
• Support orchestration workflows for operational processes and runbooks
• Contribute to automation platform testing and implementation initiatives under guidance
• Document automation solutions and standard operating procedures
• Execute automation-based operational tasks and updates
• ITSM Tooling & Process Support
• Support Jira and related ITSM tooling across the organization as a technical contributor
• Assist in implementing and optimizing ITSM processes for service delivery and incident management workflows
• Configure and customize Jira to support Service Desk, incident management, change management, and project tracking
• Provide technical support and troubleshooting for ITSM tooling issues
• Support training and documentation for teams on ITSM tooling and process adoption
• Monitoring & Observability Support
• Assist in implementing monitoring, alerting, and observability solutions across enterprise infrastructure
• Support deployment and maintenance of monitoring platforms that provide visibility into system health and performance
• Contribute to managing observability platforms that are shared resources used by infrastructure, development, and operations teams
• Help establish metrics, dashboards, and alerting strategies aligned with business objectives
• Troubleshoot monitoring and observability issues and assist in optimizing alert tuning
• Provide technical support to teams utilizing shared observability platforms
• Asset Management & CMDB Support
• Support the Configuration Management Database (CMDB) by contributing accurate, up-to-date infrastructure and application data
• Assist in implementing asset management processes and maintain asset data quality standards
• Support integrating CMDB with other operational tools and automation platforms
• Conduct asset data audits and support CMDB reconciliation activities
• Work with teams to establish and maintain asset naming conventions and classification standards
• Support CMDB data governance policies and procedures
• Patch Testing & Deployment
• Assist in implementing patch management processes and workflows across infrastructure environments
• Execute patch testing procedures that balance security requirements with operational stability
• Support patch deployment using orchestration and configuration management tools
• Maintain patch deployment documentation and communicate patch status to stakeholders
• Analyze patch failures and assist in implementing remediation strategies
• Ensure compliance with security patching requirements and audit standards
• Configuration Management
• Assist in implementing and maintaining configuration management systems ensuring consistent, auditable infrastructure configurations
• Contribute to developing configuration standards, baselines, and version control processes
• Support configuration standards documentation and decision tracking for infrastructure systems
• Identify and remediate configuration drift across infrastructure environments
• Maintain runbooks and operational documentation for configuration procedures
• Support standardized deployment processes and configuration consistency
• Secrets Management &…