Customer Service Rep Job Tallassee area,Alabama USA,Customer Service/HelpDesk

Position: Customer Service Rep. I

Location: Neptune - HQ
1600 Alabama Highway 229
Tallassee, AL 36078, USA

Position Summary

This is an entry-level position with the goal being to acquire the skills necessary to operate independently as a Customer Service Representative. The individual in this role is expected to provide exceptional customer service to internal and external customers. Primary responsibilities include answering calls, creating opportunities, and generating quotes.

Objectives

Answer incoming customer calls and inquiries with accurate and timely information and process orders. This includes verification of specifications, pricing, and terms.

Create opportunities and quotes in Microsoft Dynamics and submit to ERP to create sales orders.

Handle customer expedites, fax acknowledgments, and advise customers of shipping information.

Active participant in team meetings and quality improvement efforts.

Proof orders on a daily basis for errors. Assist in filing and other clerical duties as needed.

Requirements

Education: High School Diploma or GED
Skills: Strong communication and interpersonal skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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