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ServiceNow Systems Administrator
Job in
Tallahassee, Leon County, Florida, 32399, USA
Listed on 2026-03-03
Listing for:
Kaav, Inc.
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager
Job Description & How to Apply Below
- Service Now Platform Administration
- Expertise in administering and maintaining the Service Now IT Service Management (ITSM) platform, including configuration, customization, and administration.
- Ensure the stability and performance of the Service Now platform by performing regular maintenance, updates, and upgrades.
- Incident, Problem, and Change Management
- Manage and oversee the lifecycle of incidents, problems, and changes within the Service Now ITSM framework.
- Ensure timely resolution and documentation of incidents and problems, and effective management of changes.
- Service Catalog and Request Management
- Develop, configure, and maintain the Service Catalog, ensuring that services are accurately represented and easily accessible to users.
- Streamline the request fulfillment process to enhance user experience and operational efficiency.
- Configuration Management Database (CMDB)
- Maintain and optimize the CMDB, ensuring data accuracy and completeness.
- Integrate CMDB with other IT systems to provide comprehensive visibility of IT assets and relationships.
- Workflow Design and Automation
- Design and implement automated workflows within Service Now to streamline IT processes and enhance efficiency.
- Collaborate with stakeholders to gather requirements and develop solutions that meet business needs.
- Service Now Integration
- Integrate Service Now with other enterprise systems and applications using REST/SOAP web services, APIs, and other integration technologies.
- Ensure seamless data exchange and interoperability between Service Now and other tools.
- Performance Analytics and Reporting
- Develop and maintain Service Now reports, dashboards, and performance analytics to provide actionable insights to stakeholders.
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement.
- User Training and Support
- Provide training and support to end-users and stakeholders to ensure effective utilization of the Service Now platform.
- Develop and maintain user guides, training materials, and documentation.
- Compliance and Security
- Ensure that Service Now configurations and processes comply with organizational policies, industry standards, and regulatory requirements.
- Implement security best practices to protect sensitive data and maintain the integrity of the Service Now platform.
- Project Management and Collaboration
- Manage Service Now-related projects from initiation to completion, ensuring timely delivery and alignment with business objectives.
- Collaborate with cross-functional teams, including IT, business units, and external vendors, to deliver high-quality Service Now solutions.
- Problem Solving and Troubleshooting
- Identify, analyze, and resolve technical issues within the Service Now platform.
- Provide expert-level troubleshooting and support to ensure platform stability and user satisfaction.
- Continuous Improvement
- Stay current with Service Now features, updates, and industry best practices.
- Proactively identify opportunities for process improvement and optimization within the ITSM framework.
Skills and Abilities
(KSAs)
- Bachelor's degree in Business Administration, Computer Science, Engineering, MBA, or related field preferred.
- 5+ years of experience in Service Now IT Service Management (ITSM).
- Extensive experience in developing, supporting, and administering Service Now ITSM modules such as Incident, Problem, Change, Service Catalog, and CMDB.
- Experience in working with large IT teams to execute and lead successful project implementations.
- Ability to manage Service Now-related projects, ensuring timely delivery and alignment with business objectives.
- Strong understanding of Service Now platform architecture, including configuration, customization, and integration.
- Proficiency in scripting languages such as JavaScript, HTML, CSS, and Glide.
- Ability to effectively prioritize and execute tasks in a fast-paced, high-velocity environment.
- Strong analytical skills to identify, analyze, and resolve technical issues within the Service Now platform.
- Ability to drive effective meetings: workshops, design, and problem-solving sessions.
- Ability to present ideas in business-friendly and user-friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers.
- Experience in identifying opportunities for process improvement and optimization within the ITSM framework.
- Ability to stay current with Service Now features, updates, and industry best practices to ensure continuous improvement.
- Experience in documenting processes, configurations, and workflows to meet compliance and governance requirements.
- Understanding of regulatory requirements and ability to ensure Service Now configurations and processes comply with organizational policies and industry standards.
- Ability to provide training and support to end-users and stakeholders to ensure effective utilization of the Service Now platform.
- Experience in developing and maintaining user guides, training materials, and documentation.
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