Ops Health Support Technician

Position: OPS HEALTH SUPPORT TECHNICIAN - 64937255
Requisition No: 869092

Agency:
Department of Health

Working Title:

OPS HEALTH SUPPORT TECHNICIAN
- Pay Plan:
Temp

Position Number:

Salary: $17.00

Posting Closing Date: 02/17/2026

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

This is a para-professional healthcare support position responsible for serving clients in the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) in Leon County, which includes, Franklin, Jefferson, Madison, Taylor, and Wakulla Counties. Services include eligibility determination, anthropometrics and hemoglobin testing, issuance of Electronic Balance Transfer (EBT) cards and issuance of program benefits.  This position also schedules client appointments, assists clients with completion of nutrition questionnaires, and provides low risk second nutrition education contacts (newsletters).

Duties:

* Performs accurate weights, measures and hemoglobin tests as needed for certification of WIC clients. Performs follow-up weights, measures and hemoglobin tests for high risk WIC clients as directed by the WIC nutritionists. Information is recorded in the FL-WISE System.

* Responsible for keeping clinics and all equipment and supplies organized, stocked and in operating order. Calibrates scales, length and height boards and equipment for measurement of hemoglobin. Performs clerical duties such as pulling and preparation of WIC clients' medical and immunization records for clinic and telephoning clients concerning certification appointments.

* Obtains relevant health information from the WIC clients. Collects and completes medical information as appropriate for immunization and WIC reports when needed.

* Assists with the voter registration process.

* Interviews clients applying for the WIC program to determine financial eligibility. Reviews clients' proof of income and enters data into FL-WISE System for all clients. Verifies clients Medicaid and food stamp status. Explain rights and obligations of the WIC program to the client. Obtains necessary medical and/or WIC records and issues /VOC cards for clients receiving WIC services.

* Issues WIC EBT card, food benefits and /VOC card. Instructs clients on EBT use and redemption procedures. Follows established protocol to provide nutrition education newsletters and nutrition classes to clients. Documents nutrition contact in WIC computer system.

* Maintains accountability for all issuance supplies.

Other Duties:
Performs other related duties as required.

Required Knowledge, Skills, and Abilities:

Ability to provide customer service consistent with WIC program regulations.

Ability to provide basic nutrition lesson as assigned (script provided).

Ability to perform anthropometric (length, height, weight) measurements.

Ability to perform hemoglobin testing.

Competent keyboard skills.

Ability to learn FL-WISE data system.

Ability to learn DOH software applications.

Ability to use calculator.

Ability to maintain Florida driver's license.

Ability to provide own transportation.

Ability to maintain client confidentiality.

Ability to interact professionally with the public.

Qualifications:

Minimum - Valid Driver License

Preferred - High School Diploma or equivalent.

Other job-related requirements for this position:

Emergency Duty:
Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation:
We search for creative solutions and manage resources wisely.

C ollaboration:
We use teamwork to achieve common goals & solve problems.

A ccountability:
We perform with integrity & respect.

R esponsiveness:
We achieve our mission by serving our customers & engaging our partners.

E xcellence:
We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

* State of Florida 401(a) FICA Alternative Plan (mandatory)

* Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)

* Workers' Compensation (mandatory, if needed)

* Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

* Deferred Compensation (voluntary)

* Employee Assistance Program (voluntary)

* And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

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