SENIOR CLERK

Position: SENIOR CLERK - 48006074
Requisition No: 868188 Agency:
Department of Education

Working Title:

SENIOR CLERK -  Pay Plan:
Temp Position Number:  Salary: $15.00 - $15.75 hourly Posting Closing Date: 01/27/2026 Total Compensation Estimator Tool Florida Department of Education Office of K-12 School Choice

Location:

Tallahassee/ Turlington Building

Position Title:

Senior Clerk (OPS) Salary Range: $15.00 - $15.75 hourly CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY APPLICATION INFORMATION & HIRING REQUIREMENTS Application Information:
* Your Candidate Profile (application) must be complete in its entirety.
* Work History (in easy to review chronological order) Consists of: *

Any position held by a State of Florida Agency
* Any position held by a Florida University
* All periods of employment from high school graduation
* All periods of current or prior unemployment
* Gaps 3 months or more must be accounted for
* * Any Education
* Any Volunteer Experience
* Your resume and application must match
* * Gaps 3 months or more must be addressed - you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
* It is unacceptable to use the statement "See Resume" in place of entering work history. Your candidate profile will be converted to your official application.
* Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment.
* Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. Hiring Information and Requirements:
* The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system.
* If claiming Veteran's Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only.
* If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only. If you are missing any of the items above, your packet may be held up at the final review step.

NOTE:

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process. OFFICE CONTACT:
Monica Garmon,

JOB DESCRIPTION:

The Office of K-12 School Choice Senior Clerk (OPS) serves as a Customer Service Representative for the School Choice Information Hotline. This position involves answering phone calls, addressing inquiries, and providing technical assistance to callers.

DUTIES & RESPONSIBILITIES:

(

Note:

The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.) The Florida Department of Education (FDOE) has an open position for a Customer Service Representative that is responsible for executing the following functions:
* The individual selected for this position will be a member of a call center team with a very high call volume. The hotline is answered 8 hours per day, five days per week, and the person in this position will be an additional Customer Service Representative (CSR) to help answer calls.
* CSRs answer calls from the School Choice Information Hotline for the Office of Independent Education and Parental Choice and provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs in the office.
* Customer Service Representatives are required to know the statutes that regulate the K-12 scholarship programs and to interpret the language so that participants can understand and comply with the law. WHO WE'RE LOOKING FOR:
This is…