Ops Senior Clerk

Position: OPS SENIOR CLERK - 42903065
Requisition No: 868390

Agency:
Agriculture and Consumer Services

Working Title:

OPS SENIOR CLERK
- Pay Plan:
Temp

Position Number:

Salary: $20.29 hourly

Posting Closing Date: 01/22/2026

Total Compensation Estimator
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OPS SENIOR CLERK

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

FOOD, NUTRITION AND WELLNESS


*** OPEN COMPETITIVE OPPORTUNITY--

THIS IS A FULL-TIME OTHER PERSONAL SERVICES (OPS) POSITION***

CONTACT:

Herman Mc Bride  

MINIMUM REQUIREMENTS:

A high school diploma or its equivalent and one (1) year of secretarial or clerical work experience.

College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for the required work experience.

Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for the required work experience.

Please Note: There will be a standard numerically based work sample administered with an established minimum required passing score to all eligible candidates in order to move to the next phase of consideration as part of the hiring process for this position.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained.

Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at "Approved Credential Evaluation Agencies, Florida Department of Education." Approved Credential Evaluation Agencies (fldoe.org)


*** ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

ADDITIONAL REQUIREMENTS:

Must be willing to obtain additional training appropriate to job functions.

Occasional travel required.

NOTES:

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate's use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

General:
This position provides administrative support assistance to the Bureau of Supplemental Food Programs, as directed by the Bureau Chief.

Provide administrative support to the bureau.

Serve as the primary point of contact for incoming telephone calls to the Division, address written inquiries regarding program or administrative regulations, policies, and procedures, and route calls or inquiries to the appropriate staff for response when necessary.

Assist with resolving complaints and questions from stakeholders including written, electronic and telephone communications.

Keep records of calls, facsimiles received and messages which cannot be delivered immediately.

Answer routine, non-technical questions and refer other questions to proper persons or offices.

Conduct customer service satisfaction surveys to ensure positive interactions between stakeholders and bureau.

Receive all incoming mail for the bureau, process mail promptly, and forward to the correct personnel within the bureau.

Develop and maintain appropriate record keeping and filing systems for correspondences, documents and reports for the bureau.

Provide program management support to the bureau. This includes conducting research, gathering information, analyzing, sorting, and entering information/data into reporting systems.

Draft acknowledgements in response to inquiries not requiring a supervisor's attention.

Assist with preparation of publications and other program materials.

Maintain a calendar of events for meetings, special events and travel plans of all bureau staff.

Coordinate conference calls and schedule meetings, conferences and/or workshops for the bureau to include reserving rooms and equipment, preparing meeting information, scheduling attendees, attending meetings and taking notes, and preparing meeting summaries.

Maintain calendar for…