Program Associate, Conference & Operations

Department

University Housing

Responsibilities

Administration - Performs duties in support of conference processes and projects as assigned.

Attend staff meetings with supervisor. Work with University legal counsel and procurement to create and establish viable legal contracts for non-contract clients. Assist with the billing process for all conference groups. Work with University Controller's Office to submit Customer Update/Add Request Forms for new and existing clients. Work closely with different software programs to design and run the summer conference program.

Programs include but not limited to Microsoft Office, Iris Conference Program, When To Work , and Canva.

Conference Programming - Develop and maintain ongoing professional relationships with conference clients and summer staff. Conduct pre-arrival meetings with conference clients and ensure all items are required prior to arrival are handled appropriately. Prepare conference guest rosters and room assignments when appropriate. Confirm that residence halls are ready for group check-ins (i.e., correct signate is posted, desk materials set, rooms clean and prepared, etc.).

Assist with key audits for conference halls. Assist in coordinating conference check-ins and check-outs. Assist with training and supervision of all camps and conference staff including graduate and undergraduate student staff.

Housing Operations Program - Primary point of contact for phone-in or walk-in student concerns regarding physical facilities, environmental quality, and on-going maintenance and pest problems. Supervise the Student Operations Team. Comprised of 2-4 student employees who assist with light physical labor tasks in the halls such as air purifier filter replacement, repairing vacuums at the front desk, inventorying desk equipment, assisting in weekly building walk through identifying facilities issues Liaison with the appropriate campus department to see room maintenance and upkeep through to completion.

Examples of duties would include following up with students and families to provide status reports, maintaining open communication with resident students, and follow-up with the students after the issue is resolved to ensure no further maintenance issues persist. This may include physical facility maintenance as well as IT Infrastructure. Assist with large furniture installs with Operations Team to coordinate with vendor deliveries.

Training - Attend all training sessions requested. Attend conferences/workshops for professional development, as needed. Conduct golf cart and vehicle usage training sessions as needed. Assist in office preparation and manage office furniture replacement schedule.

Qualifications

High school diploma or equivalent and four years of experience. (

Note:

post high-school education and/or experience may substitute at a comparable rate.)

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity.

At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

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