Sr Manager, Design

Use Your Power For Purpose

At Pfizer, our purpose is breakthroughs that change patients' lives, and our colleagues make this happen by working together all over the world to touch millions of lives. We are seeking a Senior Manager of User Experience to embed within our Forward Impact Teams (FIT pods), which deliver rapid outcomes by experimenting, learning fast, and proving what works. As the voice of the customer, you will leverage AI tools to deliver insights in days and MVPs in a few weeks;

a significant acceleration from traditional design approaches.

Operating at the intersection of customer insights, design systems, and product delivery, you will advance concepts into validated solutions that enable decision‑making on further scale across the enterprise. You will be responsible for maintaining design standards, ensuring accessibility compliance, and delivering solutions that meet both technical rigor and customer needs. Your role focuses on hands‑on design leadership, establishing a clear design vision and systems, and ensuring prototypes are built, tested, and refined efficiently within days.

Working at the intersection of creativity and velocity, this position requires exceptional design skills combined with the ability to work at unprecedented speed through AI augmentation. You will collaborate closely with CX Leads and stakeholders to align priorities, gather feedback, and adapt solutions to maximize customer value while fostering a culture of creativity and continuous improvement. Success in this role means delivering accessible, effective designs in days rather than weeks, directly shaping how patients and healthcare providers experience Pfizer's innovations.

• Execute end‑to‑end design process for assigned pods under Director guidance.

• Work with business partners and end users to understand and document processes, capture experience requirements, and translate them into designs.

• Deliver medium to high‑fidelity prototypes within days for critical decisions.

• Ensure 100% accessibility compliance (WCAG 2.1 AA) across all designs.

• Leads MVP design quality through detailed specifications and asset creation for ready to scale digital products.

• Coordinate with Digital Creation Centers on design handoffs and scaling requirements.

• Collaborate with engineering teams to validate design decisions against architectural patterns, data flows, and API requirements.

• Flex across pods based on demand, providing surge support during peak periods.

• Create responsive designs optimized for multiple platforms and devices.

• Build interactive prototypes for user testing and stakeholder reviews.

• Maintain and expand design system components ensuring consistency and reusability.

• Champion experimentation with new tools, frameworks, and delivery approaches to continuously evolve AI Accelerated product design.

• Create comprehensive design documentation including specifications and guidelines.

• Support design tool adoption and configuration across pods.

• Track design metrics including velocity, quality, and adoption rates.

• Coordinate design reviews ensuring feedback is actionable and timely.

• Manage design asset libraries and version control.

• Build templates and starter kits accelerating design delivery.

• Ensure design files are organized for efficient collaboration.

• Train CX Leads on rapid prototyping techniques and tools.

• Create design templates and components for self‑service use.

• Support Communities of Practice with design expertise and best practices.

• Mentor junior designers and provide growth opportunities.

• Document design patterns and successful approaches.

• Lead design workshops and training sessions.

• Build design evaluation criteria and review processes.

• Enable non‑designers to create basic prototypes independently.

• Promote a culture of rapid learning by testing emerging AI‑assisted workflows and sharing successful patterns across pods.

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of…