Career Navigator - Disability Services

Overview

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life. To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary: The Career Navigator will play a crucial role in providing comprehensive case management services and individualized support to participants in our Disability Services Program. The Career Navigator focuses on empowering participants to achieve their personal and professional goals. This position involves working collaboratively with participants, businesses, community partners, and internal teams to provide support and resources that facilitate positive outcomes.

This position will be assigned a case load of responsibility which will be regional throughout Pierce County.

Hourly Rate: $19.95 - $21.68 per hour

The Career Navigator responsibilities include the following and other duties as assigned:

• Complete and maintain all State and County contract training requirements
• Maintain communication with potential intakes as they enquire about services
• Conduct thorough assessments of clients' needs, strengths, barriers, and goals
• Collaborate with participants to develop individualized action plans that outline short-term and long-term objectives
• Provide participants with coaching, coordinating and accommodation support services to ensure career progression is provided in line with person-centered service models
• Work closely with other GORR teams to coordinate services and share insights for improving overall program effectiveness
• Build and maintain strong relationships with external service providers, businesses, government agencies, and community organizations
• Facilitate/coordinate group workshops and one-on-one training sessions for participants on topics such as job readiness, financial literacy, communication skills, and personal development
• Compile and submit required reports into internal and/or external data management system
• Participate in program evaluations and contribute to continuous quality improvement efforts
• Attend all program meetings and WFD staff meetings as scheduled
• Assist with employer engagement events such as job fairs and hiring events
• Establishes and maintains positive working relationships with other Goodwill staff, area employers, agencies and service providers in the community as well as family members and caregivers

• Provide case management and retention support to enrolled program participants, and other support as needed to maintain participant motivation and engagement
• Provide ongoing support, guidance, and one-on-one training to participants, monitoring progress toward goals and making necessary adjustments to action plans
• Perform participant job search services and assist clients in resume development, job application completion and prep interviewing skills
• Identify and coordinate work assessments sites for program participants
• Train the participant to ensure optimal opportunity for mastering both hard and soft skills necessary for long-term employment success
• Complete intake activities to ascertain needs; determine eligibility, suitability, and orientation; and develop service strategies
• Implement assessments, interpret results, and guide participants using Opportunity Accelerator model, connecting outcomes to targeted careers and educational pathways
• Perform a variety of office and administrative duties including collection of participant data and accurate record keeping, case noting, plan creation, correspondence, report preparation, expense reconciliation, etc., in an accurate and timely manner. Includes any grant activity reports needed
• Participate in staff meetings, trainings, and workshops as required by manager, contractors, grantors and/or as requested to enhance professional development
• Maintain accurate and up-to-date case files, documenting participants interactions, service referrals, and supports provided per any billing/service guidelines as set forth by managers, contractors and/or grant requirements
• Effectively utilize digital files and other records in accordance with program requirements

• Advocate on behalf of participants to ensure access to services, fair treatment, and opportunities
• Offer emotional support and encouragement to participants, assisting them in building self-confidence and resilience

• Provide resource navigation through career planning, development of career maps, and subsequent development plans
• Identify and connect participants with appropriate community resources, services, and programs to address their specific needs (e.g., housing, employment, healthcare, education)
• Assist participants in accessing government…