Case Manager - WA Cares Fund

Overview

We are filling four (4) positions. These positions are eligible for 10% field work specialty pay for hours worked.

As a Case Manager familiar with the aging process and care coordination, you will provide accurate and relevant information to individuals seeking resources including older adults, family caregivers, and adults with disabilities. You will deliver services through options counseling. You will provide individualized and comprehensive short-term care coordination services. You will primarily be helping our customers out in the community and visiting with clients each month.

You are on the front line of our efforts and part of the team dedicated to connecting older adults and adults with disabilities with services to help them remain safe and independent e, our assistance has a direct impact on our client’s quality of life.

Pierce County Human Services is the community and human services arm of Pierce County government. It is the largest contributor to Pierce County's safety net providing services and funding to nearly 170 agencies and governmental jurisdictions. The department collaborates with its community partners, including other public and non-profit funders and service providers to understand current and emerging community and human service needs.

The department strives to create and invest in a comprehensive and integrated regional services system. Learn more about our department (information provided without links).

The Aging and Disability Resources (ADR) Division has strong, committed and passionate leadership. Employees of ADR are talented and diverse, speaking over 25 languages. We foster collaboration among teams, divisions, departments, and external partners. Our employees are engaged and caring individuals.

We are looking for someone with care coordination experience and knowledge of person-centered care. Someone who can assess client eligibility for services, assess client needs, and make individualized recommendations in partnership with families and other support individuals. You will be diligent and detail oriented with documentation and can write in a clear and concise manner. You will communicate across various social, cultural, educational and economic backgrounds so you should be able to adapt quickly based upon audience.

Throughout the onboarding process, you will meet with the Managers, Supervisors, and teams, regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development through the Leadership Certification program, robust online learning, and other training opportunities throughout your career to ensure your success.

• Responsible for assessment, coordination of services and advocacy of older adult and disabled adult clients.
• Screen target populations to determine eligibility for services.
• Provide comprehensive assessment to determine any individualized client needs.
• Provide formal reassessment at specific intervals to gauge progress and continuing needs. Provide benefit navigation which requires decisions about how the identified needs can be met and make appropriate referrals.
• Respond to individuals seeking information and assistance by providing routine information, referral and assistance.
• Develop, implement and monitor service plans through regular contact with clients and service providers; participate in related case staffing.
• Monitor both the progress of the client and the adequacy of the services given.
• Maintain client files; prepare documentation, correspondence, and client-related materials. Produce accurate information for specialized data requests, reports and reviews; gather information to maintain and update directory information.
• Provide coordination of appropriate services.
• Assists in making presentations regarding projects to interested community and professional groups as assigned.
• Assess community needs and problems of various client groups.

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