HVAC Maintenance Expert; Tacoma
Listed on 2025-12-02
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Trades / Skilled Labor
HVAC Tech / Heating Engineer
At Harts, we pride ourselves on being more than just a company – we are a family. Since our founding, we have dedicated ourselves to delivering top-notch plumbing, sewer, electrical, and HVAC services with a commitment to excellence and customer satisfaction. Our success is driven by our talented team of professionals who share our core values of service excellence, pride of workmanship, grow or die, whatever it takes, and direct, with respect.
POSITION SUMMARY:The Harts HVAC Maintenance Expert is responsible for performing thorough inspections, preventative maintenance, cleanings, and/or enhancements on residential HVAC systems. This role emphasizes ensuring system efficiency, customer satisfaction, and delivering exceptional service to maintain HVAC system performance and longevity.
JOB PARAMETERS:The HVAC Maintenance Expert position is a full-time, commission-based role, with shifts typically occurring Monday through Friday. Shifts will vary within the hours of 6:30 am and 6:00 pm. Commission-based teammates earn between 2%-18% per project subtotal, with expected earnings between $52,000-$125,000 annually.
POSITION RESPONSIBILITIES:Perform routine maintenance on residential HVAC systems, including cleaning, lubricating, and adjusting system components to ensure optimal performance.
Utilize mobile phones, office messaging systems, iPads, and industry-specific software for job tracking, communication, and service documentation.
Conduct comprehensive whole-home HVAC system evaluations, identifying issues and recommending cleanings and/or enhancements.
Clearly communicate the condition of HVAC systems to homeowners, explaining any required cleanings, enhancements, and/or preventative measures.
Identify potential problems early and recommend preventative solutions to avoid repairs or system breakdowns.
Develop multi-option proposals/estimates for necessary cleanings and/or enhancements and present them to customers following the Harts service process.
Meet and exceed key performance indicators (KPIs), including customer satisfaction, maintenance completion rates, and upsell opportunities for system enhancements.
Drive revenue by upselling service agreements and additional services based on system evaluations and customer needs.
Work closely with dispatch, customer service representatives, and install coordinators to ensure efficient scheduling and seamless service delivery.
Ensure your service vehicle is clean, well-stocked, and safe, performing regular assessments for repairs and hazards.
Perform additional tasks as assigned to support team goals and optimize customer service.
As a team member at Harts, you are expected to embody and uphold our core values daily:
Embrace opportunities for professional development and continuous improvement, actively seeking ways to enhance your skills and contribute to the team's success.
Communicate openly and respectfully with team members and customers, fostering a collaborative work environment and addressing challenges constructively.
Take ownership of your responsibilities, demonstrating a proactive approach to problem-solving and supporting teammates to ensure smooth operations.
Strive for excellence in every task, ensuring accuracy and quality in your work, and taking pride in your contributions.
Commit to delivering outstanding service and support, enhancing the overall experience for both internal teams and external customers.
- 1+ years of experience in residential HVAC Maintenance.
- Valid driver’s license with a good driving record.
- In-depth knowledge of HVAC system maintenance and preventative care.
- Strong communication and customer service skills.
- Ability to identify and recommend system cleanings and/or enhancements.
- Time management and organizational skills.
- Medical/Dental/…
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