Operations Manager

About BCI:

Blackstone Consulting, Inc. (BCI) is a minority-owned, 9,000 employee, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI.

Together, we are building a best-in‑class healthcare security operation and are looking for top talent to join us in this effort. We are an equal‑opportunity employer committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

The Healthcare Security Manager is responsible for overseeing the security operations and programs within a healthcare facility. Their primary objective is to ensure the safety and protection of patients, staff, visitors, property, and other assets, while maintaining compliance with relevant regulatory requirements. This role requires strong leadership skills, excellent problem‑solving abilities, and a deep understanding of security protocols within the healthcare industry.

• Oversee badging creation for clients, guests, patients, and visitors
• Control access to high‑risk locations
• Perform emergency lock‑downs as required
• Manage security of IT rooms and equipment
• Ensure the delivery of high‑quality incident reporting within CORE system
• Reconcile Violent Incident Reports with Security Incident Reports (only in CA & WA)
• Respond and/or dispatch officers to incidents and calls for service
• Escalate high‑impact incidents to client team
• Develop analysis and recommendations for incidents requiring better service
• Conduct thorough investigations either personally or through subordinate

• Analyze and identify risks, gaps, and implement countermeasures
• Apply complex concepts, develop creative solutions, and drive innovation
• Engage and attend threat management committee meetings as needed
• Foster a culture of security consciousness among all stakeholders by promoting awareness campaigns, workshops, and ongoing communication

• Oversee access control systems, including electronic locks, badge readers, and surveillance cameras, to regulate entry and exit point
• Monitor security systems and alarms for potential breaches, promptly investigating and addressing any detected anomalies or incidents
• Participate in nationally run technology pilots and provide user feedback and data
• Share video and necessary footage for investigation purposes

• Responsible for the oversight and day‑to‑day management of security staff.
• Evaluate and document staff performance, issue performance reviews, and corrective action plans.
• Manage succession plans and ongoing team development
• Foster a strong, collaborative, and inclusive working environment
• Coach, develop, and manage the Assistant Manager and/or Site Supervisors.
• Conduct annual performance evaluations consistent with company protocol
• Facilitate employee engagement by developing a culture of respect, inclusivity, collaboration, and acknowledgement

• Attend client meetings & huddles
• Collaborate with cross‑functional teams, such as facility management, human resources, and legal to integrate security measures into various operational processes
• Respond to all requests and interact with the client in a polite, professional, and helpful manner

• Host team meetings to ensure alignment with day‑to‑day responsibilities and long‑term goals
• Attend management calls with Regional Vice President & National Support Services as necessary
• Prepare, update, oversee, and implement annual site assessments, site audits, and security management plans
• Oversee and maintain site post orders for all posts and shifts
• Develop site improvement plans as required

• Learn, adhere and manage to company…