Customer Service Rep; Pacific Avenue

Customer Service Rep(07103) - 8442 Pacific Avenue

• Full-time
• Job Category Org:
  Store Customer Service Rep

Customer Service Representative

This position pays $15.74 per hour to $16.00 per hour, plus tips. We have paid sick leave per WA State law. Qualifying full‑time employees will be offered employer-sponsored medical benefits. Team members also enjoy employee discounts.

The following general description applies to all hourly store team members. Please read the detailed information listed below.

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product.
• Receive and process telephone orders; take inventory and complete associated paperwork.
• Clean equipment and facilitate approximately daily.

Orientation and training provided on the job.

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touchscreen.

Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures range from 36 degrees in the cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools from oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts.

Sensing:
Talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

Temperaments:
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data; make judgments and decisions.

Standing:
Most tasks performed from a standing position. Walking surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces is between 36” and 48”.

Walking:
Walking generally in short distances for short durations.

Sitting:
Paperwork normally completed on office desk or table.

Loading:
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions up to 3′ × 1.5′. Cases lifted from floor and stocked onto shelves up to 72”.

Carrying:
Large containers weighing 3 pounds, 7 ounces, carried from workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds carried from storage room to front of store. Trays of pizza dough carried three at a time over short distances, weighing approximately 12 pounds.

Pushing:
Push trays on dollies; a stack of trays on a dolly 24”–30” requires force up to 7.5 pounds to push. Trays may also be pulled.

Climbing:
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending:
Forward bending at waist necessary at pizza assembly station. Duration 30–45 seconds, repeated continuously during the day. Forward bending also at front counter and stocking ingredients.

Crouching/Squatting:
Performed occasionally to stock shelves and clean low areas.

Reaching:
Reaching performed continuously; up, down, forward. Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, lift and lower objects to and from shelves. Reaching down to scoop cornmeal from barrel, wash dishes.

Hand tasks:
Eye‑hand coordination essential. Use of hands continuous. Frequent activities require use of one or both hands. Shaping…