Account Manager

OSG is looking for an experienced account manager to lead our team of security escorts at the Bangor Naval Base! We need a dedicated individual with great communication skills, excellent customer service, and strong leadership qualities. An ideal candidate will have supervisory/project management experience, proficiency with the Microsoft Office suite, and the ability to lead a team of about 45 officers.

Secret or top-secret clearance is required.

This position will require regular communication between the clients and OSG’s Operations team. Excellent customer service is a must! Another core element of this role will be training new security officers assigned to this jobsite. The account manager should be a subject matter expert on every of aspect of security for protocols on base.

Some of the primary responsibilities include:

• Answering phone calls and messages from the clients and officers, identifying call outs or no shows, dispatching for shift coverage, and adjusting the schedule.
• Maintaining close communication with clients
• Auditing security officers’ patrols, reports, conducting site inventory, etc. to ensure compliance and schedule follow ups to ensure resolution of any issues.
• Conducting security officer training and issuing disciplinary/corrective action as needed while maintaining comprehensive notes on employee job performance and attendance.
• Implementing, configuring, and maintaining site equipment including but not limited to lock boxes, cell phones, Track Tik scan points, geo-fence, temporary post orders, etc...
• Coordinating with the Operations team to ensure a swift response to client concerns/instructions.

This is not a comprehensive list of duties. Other duties may be assigned as needed.

Job Type: Full-time

Pay: $82,000 annual

We offer some of the best pay and incentives in the industry.

• Insurance:
  Medical, Dental, Vision, Life, and Voluntary Benefits
• 401(k) or Roth 401(k) with Employer Matching
• Paid Time Off (PTO) up to 56 hours per year for full-time employees
• Performance Based and Referral Bonuses

Schedule:

• Day shift
• Weekends, nights, holidays and overtime as needed

Experience:

• supervisory/project management: 3 year (Preferred)