Parts Manager

Summary: Strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, and staff utilization, security, pricing, merchandising, displaying and advertising.

Essential Duties and Responsibilities

1. Greets external and internal customers in a timely, professional, smiling and friendly manner. Listens actively, providing accurate information and advice.

2. Forecasts goals and objectives for the department and strives to meet them.

3. Hire, train, motivate counsel and monitor the performance of all parts department staff.

4. Administers a monthly operating budget for the parts department.

5. Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.

6. Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.

7. Establishes individual parts inventory levels and balances them for maximum turnover.

8. Ensures that parts inventory turns on average to 6 or more times per year.

9. Monitors and adjusts inventory to minimize obsolescence.

10. Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.

12. Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least 65%
-75% for stock orders and 25% to 35% of special orders.

13. Analyzes sales, expenses and inventory monthly to maintain profit goals.

14. Develops and administers an aggressive wholesales parts program to produce profit.

15. Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.

16. Works with the service manager to ensure a timely turnaround of parts needed for internal jobs.

18. Holds weekly department meetings.

20. Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.

21. Provides technical assistance to parts department employees.

23. Coordinates a prompt, efficient and timely flow of paperwork.

24. Directs shipping and receiving efforts to ensure timely processing.

25. Monitors daily reports such as DOC and sales productivity.

26. Develops, monitors and utilizes a lost sales tracking report. Adjust as needed.

28. Takes advantage of all manufactures inventory co-op advertising.

29. Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.

30. Handles customer complaints immediately and according to the dealership’s guidelines.

31. Ensures that all dealership purchases are properly accounted for before payment is made.

32. Assists in the collection of past due accounts.

33. Enforces safety requirements, including but not limited to forklift training and operation, processing MSDS sheets on all products carried, and OSHA Right-to Know.

34. Provide enthusiastic and professional leadership to shape employee's attitudes and build morale. Strive for harmony and teamwork with all other departments.

35. Understands, keeps abreast of, and complies with federal, state and local regulations that may affect parts sales.

36. Operates and maintains office machines such as computer, calculator, fax machine, and copier.

37. Opens and routes incoming mail, answers correspondence, and prepares outgoing mail.

38. Prioritizes and performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations.

39. Communicates clearly both verbally and non-verbally. Submits concise, complete, and clear legible records for both dealership and customer use.

40. Maintains assigned work area and break room in an organized and clean manner. Exhibiting pride in the work area and dealership.

41. Maintains personal cleanliness, grooming and uniform standards according to dealership guidelines.

42. Displays high standard of ethical conduct. Refrains from unethical, dishonest and theft related behavior. Exhibits integrity, adhering to all company policies, including our commitment to ZERO TOLERANCE of…