Med Spa Manager

About the Role

We are seeking an experienced and highly organized Med Spa Manager to lead day-to-day operations and support the continued growth of our medical aesthetics practice in beautiful Steilacoom, WA. This role works closely with an experienced Medical Director and plays a critical part in optimizing operations, supporting the team, and driving revenue growth.

This is an ideal opportunity for a confident leader who thrives in a structured environment, enjoys building systems, and wants to grow alongside a well-established medical professional in a scenic, community-centered setting.

Operations & Leadership

• Oversee daily clinic operations to ensure efficiency, organization, and exceptional patient experience

• Manage scheduling, staffing, workflows, and clinic coverage

• Serve as the primary point of contact between providers, front desk, and ownership

• Implement and maintain SOPs across front desk, clinical flow, and inventory

Team Management

• Support hiring, onboarding, training, and performance management

• Lead with accountability while fostering a positive, professional culture

• Conduct regular team check-ins and support productivity goals

Business Growth & Revenue

• Support growth initiatives including memberships, packages, and promotions

• Track KPIs including sales performance, rebooking, utilization, and revenue

• Partner with leadership to identify opportunities for improvement and expansion

• Ensure consult processes and follow-up protocols are being executed consistently

Patient Experience

• Ensure a high-touch, professional patient journey from first contact through follow-up

• Handle escalated patient concerns with professionalism and discretion

• Maintain a welcoming, organized, and polished clinic environment

Administrative & Financial Oversight

• Oversee inventory management and ordering

• Assist with reporting, metrics tracking, and operational audits

• Ensure compliance with policies, procedures, and regulatory requirements

• Previous experience as a Med Spa Manager, Practice Manager, or Spa Manager (medical aesthetics strongly preferred)

• Strong organizational, leadership, and communication skills

• Proven ability to support business growth and operational improvements

• Comfortable managing KPIs, goals, and team accountability

• Professional, proactive, and solutions-oriented mindset

• Experience with EMR/CRM systems and scheduling platforms preferred

• Work in a beautiful waterfront community in Steilacoom, WA

• Collaborate with an experienced and respected Medical Director

• Opportunity to grow with the practice and make a meaningful impact

• Stable, professional environment with room for advancement

• Competitive compensation based on experience