Substitute Professional Technical

Tacoma Public Schools

Expected

Start Date:

As soon as possible

Hours per day:

Salary Level: Salary Available at Salary Schedules - Substitute Hourly Rates

Benefits: NONE

This position, for temporary periods, performs a variety of Professional Technical functions for the Technology Department. This position provides quality customer service in all areas of responsibility.

• Provides primary support of hardware and software solutions throughout the District; participates in technology deployment; sets up new equipment including hardware and software; performs maintenance, repair, and replacement, if applicable, inclusive of all PC/Apple hardware and peripherals, mobile devices, printers, networking technology and telephony, audio-visual (AV) equipment, and all other program technology such as document cameras and interactive digital displays.
• Identifies, evaluates, and prioritizes assigned services requests received from colleagues and users; resolves, as appropriate, routine desktop support issues and problems; works directly with users to answer any technical questions and solve problems the user is experiencing; coordinates problem resolution with other departments, if necessary, and tracks and documents problem and resolution using ticket tracking system.
• Provides estimates of time for completion of assigned tasks to appropriate District staff and/or administrator and stakeholders; records actual time use.

• Maintains and updates knowledge and skills necessary for success in the position by participating in professional development activities as needed or as assigned.
• Provides back-up assistance to other department staff and performs related duties as assigned.

Experiences frequent interruptions; confined to workstation for prolonged periods; experiences exposure to video display; may occasionally deal with distraught people; may be required to lift and carry up to 20 pounds, bend, squat, stoop, kneel, crouch, walk, twist, climb, and/or be mobile.

High school graduation or equivalent. AA Degree in Business, Accounting or IT preferred. Two years of related work experience, or any combination of experience and training which provides the applicant with the knowledge, skills, and ability required to perform the work.

At least one year of related training may be substituted for up to one year of the required experience.

Fingerprints and successful WSP and FBI background clearance/sexual misconduct clearance.

• Knowledge of general office procedures.
• Knowledge of correct grammar, spelling, and English usage.
• Keyboarding skill; data entry skills.
• Knowledge of technical support principles, processes, and standards.
• Skill in obtaining, clarifying, and exchanging information.
• Skill in providing quality customer service.
• Skill in critical thinking.
• Skill in responding professionally, effectively, and efficiently to customer service requests.
• Skill in communicating effectively, verbally and in writing.
• Skill in listening, obtaining, clarifying and exchanging information.
• Ability to organize, prioritize, and meet deadlines.
• Ability to operate personal computer with word processing and spreadsheet applications.
• Ability to learn and use new software applications.
• Ability to accurately perform mathematical calculations.
• Ability to establish and maintain effective working relationships with a variety of people in a multi-cultural, diverse socio-economic setting.
• Ability to maintain strict confidentiality.
• Ability to work with frequent interruptions.
• Ability to concentrate on detail and be precise.

Tacoma Public Schools does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination: