IT Systems Engineer Supervisor
Listed on 2026-01-14
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IT/Tech
IT Project Manager, Systems Administrator, Technical Support, IT Consultant
Why it's a great opportunity:
Join us for an exciting leadership opportunity as Supervisor in IT Client Technology Services supporting Pierce County and its 3,500 employees. As an IT Systems Engineer Supervisor, you will develop, train, and lead the teams responsible for providing technology solutions and operational support of our voice and telephony services, the planning and public works department, and IT records investigations. You and your team will ensure excellent end‑user and business operations support by coordinating responsive process and service delivery, measuring and maintaining high customer satisfaction rates, implementing progressive improvements to procedures, and managing related vendor relationships.
In addition to first‑call contact, this position oversees service delivery for central account administration and records requests. Your leadership and passion for IT service delivery will make a meaningful impact while supporting Pierce County’s technology needs.
The Information Technology Division’s 130 staff are responsible for building, operating, and maintaining the technologies that power essential public services in Pierce County. We provide diverse technology solutions including commercial applications, geographic information systems, and sophisticated custom software, supported by a robust hybrid infrastructure combining both on‑premises and cloud‑based platforms, and all secured by a reliable network. Our team thrives in a positive, collaborative environment combined with continual learning and development to enable our highly impactful work.
Join us and be part of a division where your contributions truly make a difference.
Employees have the opportunity to work on strategic, enterprise‑level initiatives, collaborate across departments, provide the operational and technical backbone which ensures the smooth delivery of services across the organization, and deliver critical analysis and decision support that informs leadership and shapes County priorities. Guided by leadership values that emphasize collaboration, transparency, and continuous learning, the Finance Department offers a supportive, innovative, and team‑oriented environment where employees can grow professionally while making a meaningful impact on County operations and the community.
Learn more about the Finance Departmenthere.
Your success will come from combining your IT experience with outstanding leadership, communication, presentation, and customer service. Being able to effectively communicate and interact with customers, IT leaders, elected officials, and stakeholders across our organization will further ensure your success.
Your future in this role:You will have access to professional development through robust online learning and other training opportunities throughout your career to ensure your success.
Core daily responsibilities:- Supervise service delivery and employee performance for User Systems support teams.
- Lead operational support for a variety of user system platforms including handheld, desktop, workstation, and laptop hardware, associated operating systems and application software.
- Facilitate assigned staff’s delivery of expert‑level technical support on a county‑wide basis.
- Lead technical strategic planning and implementation of new user system platform technology standards.
- Oversee and direct consulting services for customer departments regarding technology budgeting, computing solutions, client‑oriented technology project implementation, re‑location services, and user application productivity including meeting training needs.
- Supervise service delivery and employee performance for the Telecommunication Systems support teams.
- Lead operational support for Pierce County’s telecommunication systems including PBX, servers, databases, voice mail systems, contact center system, ancillary telecommunication equipment, Carrier services and remote site equipment to support a County‑wide telecommunication network system.
- Lead technical strategic planning and implementation of new telecommunication technologies to ensure an efficient,…
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