IT Quality Assurance Manager

Manages the day-to-day activities of the QA team, including scheduling, training, and evaluations.

Manages testing schedules, ensuring the QA team meets expectations and deadlines.

Oversees team members' work to ensure process and procedures are adhered to specifications.

Serves as a QA liaison across the IT Software Solution teams and collaborates with various IT team members (team leads, developers, business analysts, etc.) to complete software initiatives.

Establishes and implements processes and procedures to test all software prior to release into the production environment.

Facilitates automated and manual testing methods such as integration testing, functional testing, load testing and regression testing where required.

Create and execute test plans and related documents that accurately reflect testing of requirements found in the functional design specifications, creates use case scenarios, and conduct pre-release tests with the user community.

Reports test results to development staff and monitors correction and retest of all pre-production code.

Uses a change management tool to track tasks and assignments related to software implementations and modifications.

Maintains accurate log of all incidents as they pertain to a software release.

Performs software test processes for all code/software placed into the QA test environment to identify any software defects. Participates in integration testing, functionality testing, and regression testing.

Tests and validates business requirements and functional specifications have been accurately implemented into software applications. Identifies gaps between business/user requirements and software functionality.

Coordinate activities and manage assignments involving QA analysts, interns, etc.

Provides status reports regularly including established metrics and KPIs.

Develops, maintains, and executes formal written QA Release procedures. Provides governance and confirmation that the necessary testing has been successfully completed and code is ready to be released into the MITER production environments.

Identifies and recommends continuous improvement initiatives to increase team efficiencies and minimize defects in software applications and manufactured products.

Apply industry best practices and developing new tools and processes to ensure quality goals are met.

Practice and ensure change management standardized methods and procedures are used for efficient and prompt handling of all software changes via the company's change management system.

Bachelor's degree in a Technology or Business-related degree.

5+ years of experience as a Quality Assurance Analyst in software development or computer related field.

2+ years of experience as a Quality Assurance Lead is preferred.

Strong computer skills.

Experience in Manufacturing industry is a plus.

Familiarity with ITIL concepts, such as change management, change advisory board, incident, etc.

Familiarity with SDLC methodologies.

Familiarity with automated testing tools.

Strong critical thinking skills; use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Attention to detail and ability to develop and follow procedures required.

Ability to work effectively with internal and external groups with different levels of technological knowledge.

Requires strong analytical and problem-solving skills to work effectively in a cross-functional team environment

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