Program Aide

Description

DEPARTMENT: Jarvie Memorial Family Lodge

UNIT: Tacoma Citadel Corps

POSITION TITLE: Program Aide

STATUS: Regular Part-time, Non-Exempt (up to 25 hours per week)

REPORTS TO: JMFL Shelter Manager / Singles Case Manager

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team.

In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

The Jarvie Memorial Family Lodge Program Aide will be an essential team member for the homeless shelter program. Primarily, this may include program aide work, cooking responsibilities, entry level casework, and crisis resource management. Program Aides will be offered training opportunities in each of these areas and will be expected to operate as relief for each other during vacations, sick times, and holidays.

ESSENTIAL PROGRAM AIDE DUTIES AND RESPONSIBILITIES:

• Provide assistance to residents to ensure a safe communal living environment, to include encouraging voluntary compliance with house rules and policies. Client Rights & Responsibilities can be referred to for further detail.
• Properly document incidents of non-compliance with house rules and policies, as well as any safety concerns. Use the required procedures for reporting process.
• Maintain linens and hygiene supplies for residents. Launder clothing and bedding as needed when residents move out or have soiled linens, maintaining and recording comfort care items when distributed.
• Provide supportive care to residents experiencing personal crisis. When indicated by circumstances, make a referral to the resident's assigned case manager or other appropriate community resources. Incidents involving an on-going threat to the well-being of the resident or to others, shall be communicated to the Director of Social Services. Potentially life-threatening situations should be reported to "911".
• Keep facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances. All shifts are expected to do this.
• Conduct periodic walking inspections of all areas of the facility (inside and outside), for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable condition.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary. Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Work closely with other staff, case managers, advocates and program directors on all matters related to client plans, goals, objectives, safety, and other issues.
• Treat all staff members, volunteers, and residents with respect and dignity. Maintain a positive attitude at all times. Communicate professionally and respectfully through all modes of communication to volunteers, employees and residents alike. This includes verbal (in person conversations, over the phone, recorded messages) as well as written (text, emails, social media, and changeovers).
• May be asked to maintain statistical records, reports, logs, files and other required documentation.
• May be asked to provide orientation, support and supervision of volunteers.
• Participation in weekly staff meetings.
• Checking work email, keeping updated on changeover reports from colleagues, and filling in a changeover report after every shift.
• During some shifts, it is possible that the employee will be the only person on duty.
• Some shifts, especially weekends, require preparing and serving healthy meals for clients

KNOWLEDGE,

SKILLS AND ABILITIES

:

• Detail oriented and ability to multi-task
• Ability to quickly learn and apply new…