Health Services Coordinator

Job Summary and Responsibilities

As our Health Services Coordinator, you will play a pivotal role in ensuring the efficient delivery and seamless coordination of health services, directly impacting patient access and care quality.

Every day you will manage patient schedules, facilitate communication between patients, providers, and external health organizations, and coordinate referrals and follow-up care.

• Advocate for all parties and serve as a liaison on behalf of the provider to ensure the injured patients’ questions and issues are addressed.
• Ensure all required forms and documents are completed by the responsible party in accordance with established procedures and regulations, checking that providers have completed all required fields on the Activity Prescription Form (APF) so patients can return to work as soon as ready.
• Track requests received and responses given for questions from doctors, employers, workers, or L&I.
• Monitor the claim in the computer system, call the involved parties, and ensure everyone is communicating clearly and the case is progressing appropriately.
• Track and address barriers that prevent a patient from returning to work and develop strategies to address the issues.
• Access and review claim notes to determine why a delay may have occurred and address the matter to make progress.
• Ensure care coordination among providers to improve clinical outcomes.
• Contact doctors/providers to determine patients’ needs, communicate with employers about acceptable light duty, and help patients return to work without exacerbating the injury.
• Work with the employer to identify ways to modify the job, equipment, or location when necessary.
• Train new providers and clinic staff on the COHE system and procedures.
• Collect and organize data that monitors the effectiveness of the COHE health care delivery system, distribute reports, and explain results to continue improved efficiencies.
• Receive and review standard reports such as the provider scorecards sent by the L&I division, deliver them to the provider, and explain the results so providers can continue to improve their efficiencies and earn incentives.
• Maintain a list of participating employers and labor unions for the COHE.
• Develop and deliver presentations for appropriate groups promoting participation and/or support for the COHE.
• Participate in performance improvement activities and contribute to program development to facilitate accomplishment of departmental goals.

• Bachelor’s Degree in nursing, social work, vocational rehabilitation or a related field and three (3) years of experience in either direct patient care, return to work coordination, or occupational health care.

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top‑quality, professional healthcare in modern, well‑equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

$32.38 - $48.17 /hour