Medical Assistant​/Patient Navigator

Overview

Cedar Wellness Center is a Tribally owned clinic that treats a diverse population of patients, including Native and Non-Native people. We provide whole person care while managing patient substance use disorders, primary care, infectious disease, and mental health needs. We are building a team of dedicated and compassionate individuals. Cedar Wellness Center brings an innovative model of highly individualized, compassionate care to patients with opioid use disorder.

From the moment someone walks through the door of our state-of-the-art outpatient facility, they will encounter thoughtfulness and intention for a humanizing and respectful experience. The comforting and safe setting of our nature-inspired facility and the friendly, professional attitude of our staff help define our journey with each patient—and with each other—from day one. Each employee at Cedar Wellness Center creates their own ripple effect in the larger circles of the families and communities that we touch.

Are you ready to make a difference with us?

We are currently seeking a Medical Assistant / Patient Navigator to support our clinic in Tacoma, WA. This position, reporting to the Clinic Director, is an excellent opportunity for someone excited to make an immediate and lasting impact in a growing company.

The Medical Assistant/Patient Navigator will be a source of kindness and empathy for patients who are trying to find their way to a better life. Cedar Wellness Center treats patients with respect and honors their efforts to improve their health. The Patient Navigator’s role is to be positive and hopeful, present with our patients in their struggles, and assist them with connecting with resources including food, housing/shelter, transportation and referrals to other compassionate providers.

The ideal candidate will be a team player who is ready to jump into new challenges, loves learning new things, and is interested in cross-training opportunities. The position supports a whole-person treatment team where every employee makes a difference in our patients’ lives every day.

• Possess a Medical Assistant Certificate and a High School diploma or equivalent (college degree preferred)
• History of performing in a professional capacity
• Willing to follow Cedar Wellness Center’s personnel policies
• Able to work the hours and days required by position, including daily 5:30 am start times
• Be willing to learn and able to deliver evidence-based practices in the treatment of substance use disorders
• Ability to provide health and TB clearance
• Must pass background check and urine drug screen

• Be available to patients daily to assist with critical resources and referrals
• Develop and work with agencies and service providers to facilitate coordination and information sharing; provide support services as applicable
• Provide transportation support, housing referrals and PCP and specialty care coordination
• Perform patient registration and admission functions, including entering referral data, income verification and insurance data, and ensure data remains up to date over time
• Establish and maintain positive working relationships with current and potential referral sources
• Maintain comprehensive working knowledge of community resources and assist patients in accessing community resources
• Develop, create, and maintain a resource file of available social service agencies and assistance providers in the target area for use in referring customers for needed services
• Be the face of the clinic to all patients and visitors, acting as a receptionist
• Answer calls politely and professionally. Refer calls to appropriate staff or take messages. Set or clear call forwarding when necessary. Check for messages with the on-call person or answering machine each morning
• Perform clerical, receptionist, and communication functions for the clinic as required
• Schedule new and returning patients with appropriate staff for medical and clinical counseling appointments. Record patient attendance, no-shows, and cancellations
• Participate in staff meetings and work with other administrative staff as required
• Maintain…