Patient Access Representative - St. Joseph

Patient Access Representative I - St. Joseph

Tacoma, WA, United States (On-site)

Be the First to Apply

JOB SUMMARY

Responsible for duties in support of departmental efficiencies which may include: greeting customers following Conifer standards of care, providing world-class customer service, answering inbound and outbound calls, performing PBX operations, executing reception/basic demographic quick registration data entry, and thoroughly explaining and securing Hospital and patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Greeting customers following Conifer Standards of Care, providing world-class customer service, executing reception/basic demographic Quick Registration data entry, placing and verifying patient armbands, completing patient demographic forms, adhering to financial and cash control policies and procedures, thoroughly explaining and securing Hospital and patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
• Answers inbound and outbound phone calls, performs PBX telephone system operator functions in adherence to Hospital policies and protocols.
• Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast paced environment
• Ability to receive and express detailed information through oral and written communications
• Course in Medical Terminology required
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High School Diploma or GED required
• 0 – 1 year in a Customer Service role.
• 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit at computer terminal for extended periods of time
• Occasionally lift/carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting, and walking
• Occasionally push a wheelchair to assist patients with mobility problems.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hospital administration
• Can work in patient care locations which include potential exposure to life-threatening patient conditions.

OTHER

• Must be available to work hours and days as needed based on departmental/system demands.
• Uses…