Certification Specialist

Overview

We offer a competitive salary, great benefits, and work that matters to our community.

The Organization: The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven organization. Our main office is located in vibrant Lower Queen Anne, with field offices across Seattle. We are committed to expanding housing opportunities and strengthening communities throughout the city.

With a dedicated team of over 850 employees, SHA fosters a supportive, dynamic workplace where collaboration and professional growth are valued. Our staff has made us a nationally recognized leader in affordable housing and community development.

We offer competitive compensation, flexible work arrangements, professional learning opportunities, and active employee resource groups. SHA values your unique background and perspective - we encourage you to apply even if you don’t meet every listed qualification. Learn more in our diversity and application equity statement.

The Position
:
Our Housing Choice Voucher department is seeking to fill a Certification Specialist I position. The Certification Specialist I supports applicants and participants in successfully navigating program rules and regulations of the housing program to obtain and retain housing resources.

• Complete the online Neo Gov application by clicking the Apply button in the upper right-hand corner of this posting.
• The work experience and education sections should be updated with your latest information. SHA does not accept external attachments for resumes and cover letters.
• Answer the Agency-Wide questions. Please note that if this is not your first SHA application, you should still review and update the agency-wide questions.
• Answer the supplemental questions
  , if applicable.

• One year work experience in social services, data entry, government administration, housing, or as a Customer Service Specialist or equivalent.
• High School diploma or equivalent, and two years of college-level course work in social services, bookkeeping, business, or related field
  • May substitute an additional two years of relevant work experience for the college-level course work.

• Interview clients and assess initial and ongoing eligibility.
• Complete and process forms, documents, and verifications (e.g., background checks, income, family composition); issue vouchers and maintain confidential files.
• Refer clients to community resources; terminate assistance and close files when necessary.
• Apply judgment to complex housing cases in line with HUD regulations and agency policies.
• Maintain audit-ready records and coordinate with supervisors on denials and terminations.
• Provide housing program information to the public; collaborate with case managers and partner agencies.
• Deliver high-quality customer service, including timely responses and in-person support.
• Interpret and apply housing rules, policies, and procedures.

For additional information on the job, please see the full job description.

Queen Anne Central Office, 101 Elliott Ave W, Seattle, WA 98119

• Competitive Salary
• Comprehensive Benefits
• Medical, dental, and vision insurance
• Public Employees’ Retirement System (PERS)
• Generous paid leave and holidays
• Work-Life Balance
• Reasonable hours
• Opportunity for part-time remote work (dependent on the position)
• Professional Development
  • On-the-job training and growth opportunities