Program Specialist - BEdA

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well‑being of our community.

Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma‑Pierce County Black Collective, the Tacoma Urban League, and local black‑owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition.

TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti‑racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African‑American, Indigenous, People of Color, Dreamers, justice‑involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community.

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC’s mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Tacoma Community College is part of and serves a diverse urban community that includes growing racial, ethnic, and immigrant populations. Our college embraces and celebrates the richness of our diverse community and is committed to building and supporting a faculty, staff, and student body that is representative of the community in which we serve. The college strongly encourages applications from candidates who recognize and honor the important role that diversity brings to an educational community.

As a member of the Basic Education for Adults (BEdA) team, this position helps to support and coordinate academic services for students eligible for the Adult Basic Education and English Language Acquisition programs. It works closely with front desk work‑study staff, the Data Specialist, Navigators, and Associate Dean to provide quality support around processes and procedures for all BEdA students (see the Essential Functions below).

This position reports to the Associate Dean of Basic Education for Adults.

• Proactively welcome and support visitors from diverse populations by providing accurate and timely information using translation tools when needed.
• Respond to electronic, phone, and in‑person requests for specific program information and initiate paperwork when necessary, including verifying eligibility for program participants with an emphasis on providing outstanding customer service and problem solving.
• Ensure outgoing program phone and email messages are current and accurate and that all telephone and email inquiries are…