Customer Engagement Specialist

Overview

At PEMCO we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage.
Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2025 based on customer survey feedback and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and ’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

PEMCO has a dynamic opportunity for a Customer Engagement Specialist to join our community. In this role, you will be responsible for providing customer service through a variety of contact channels, including processing basic and intermediate transactions. Interact with customers servicing their inquiries and requests including processing claims within authority.

• Service customer via all forms of customer contact.
• Service customers claims needs (including processing claims within authority) and review coverages.
• Provide intermediate Property & Casualty insurance knowledge.
• Underwrite risks up to level of authority, conduct policy/coverage reviews, when appropriate, and counsel policyholders on coverage.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

• Associates degree or equivalent work experience (Business or related field).
• 2 years of experience in a service professional role with increasing levels of responsibility is required.
• 1 year of experience in property and casualty insurance industry.
• Property/Casualty License is required.
• MS Office
  :
  Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
• Customer First
  :
  Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation is required
• Team Player
  :
  Is responsive, flexible, and able to succeed in a team-oriented, collaborative environment, building effective working relationships and partnerships with internal partners, customers, and vendors

In fostering a culture where everyone thrives, PEMCO embodies a set of core traits that guide our collective efforts. These traits include:

• Make Agile Decisions:Define desired outcomes. Use a consistent, inclusive approach. Drive decisions with a sense of urgency. Pivot decisions quickly as supported by data.
• Build Trust:Listen to understand and use direct and open communication. Engage in healthy debate with mutual respect. Find solutions and move forward together.
• Own Results:Commit to desired outcomes. Define and achieve success metrics. Anticipate and mitigate risks, and always have a plan
  
  B. Take accountability for and learn from outcomes.
• Empower Execution:Take action to drive desired outcomes. Act with initiative, mastery, and purpose.
• Explore Fearlessly:Make swift, iterative progress through testing and learning, create a safe place to fail fast and learn from mistakes, and continuously improve.
• Value People:Appreciate and care about unique experiences and perspectives Respect the dignity of others and have empathy for people Authentically and meaningfully support and recognize people in real time.

These traits form the bedrock of our commitment to caring deeply for each other, our customers, and our community. As you become a part…