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Event Billing Administrator
Job in
Tacoma, Pierce County, Washington, 98402, USA
Listed on 2026-03-11
Listing for:
Reimagined Parking
Full Time
position Listed on 2026-03-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Final date to receive applications: 16 March 2026
Department: Operations - Field(OPS
001)
Employment Type: Full Time
Location: R130- PACIFIC AVE
Reporting To: Office Manager
Compensation: $25.00 - $27.00 / hour
Description
Position:
Event Billing Administrator
Location:
942 Pacific Ave
Schedule:
Monday to Friday;
Must be available between 7am and 6pm (8 hour shifts)
Pay: $25/hour - $27/hour
The Event Billing Administrator works with the Administrative Manager to ensure accurate billing and accounts receivable. The Event & Billing Administrator is responsible for maintaining accounts and preparing information to be presented to corporate accounting The Event & Billing Administrator works closely with fellow team members and Operations Managers to ensure that accounts are accurate and quality standards are met.
Key Responsibilities
- Respond to customer event inquiries ensuring customers receive timely resolution and accurate information
- Collaborate closely with Operations Managers to plan, coordinate, and execute successful events.
- Conduct post-event reviews to evaluate performance, gather feedback, and ensure high levels of customer satisfaction.
- Reconcile customer accounts and issue invoices to customers
- Ensure that receivables are collected promptly and entered into PARIS
- Conduct periodic reconciliation of accounts to ensure accuracy; request balance adjustments and credit refunds as needed
- Audit between the invoiced list and access list of parker usage for accuracy
- Prepare information for managers as scheduled or requested
- Maintain accounting filing system
- Review and issue landlord statement and reports
- Provide general office support
- Communicate professionally at all times with guests, client, and teammates.
- Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
- Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
- Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
- Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
- Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
- Answer inbound emails, phone calls, within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers
- Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.
- Provide comprehensive branch, lot and account maintenance support
- Respond to customer inquiries ensuring customers receive timely resolution and accurate information
- Demonstrate excellent customer service to assist in retaining Monthly Parking customers
- Ensure all customer account information is updated accurately and notes are entered for every transaction.
- Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
- Complete and maintain any required paperwork or record keeping methods
- Keep up to date with changes in workflow, policy, and product knowledge.
- Provides support and training to new CSR positions.
- Keeps accurate records and updates all systems with required information.
- Assists other CSR's with trouble shooting for clients.
- Processes all work orders and meter out reporting and uploads the required documents to the share drive.
- Process hotel voids and enters into wireless system for revenue purposes.
- Maintains deliverable events calendar
- Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here.
- Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external parking customers
- Provide…
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