Collections Specialist

Description

We are looking for a dedicated Collections Specialist to join our team in Federal Way, Washington. This is a long-term contract position that offers the opportunity to grow in the collections field while working with a supportive team. The role involves working with customers to ensure timely payments and maintaining accurate records, either through inbound calls assisting customers or outbound calls encouraging payments.

Responsibilities:

- Handle inbound customer calls, assisting with payments and addressing basic inquiries.

- Manage outbound calls to remind customers of upcoming payments and encourage timely transactions.

- Process payments accurately and input data into the system.

- Transfer complex issues, such as insurance lapses or buyout inquiries, to senior team members.

- Maintain a personal list of clients, focusing on meeting collection goals.

- Collaborate with the team to ensure consistent communication and efficiency in operations.

- Utilize software tools such as Info Lease, Salesforce, and Microsoft Office Suite to manage collections processes.

- Uphold excellent customer service standards in every interaction.

- Monitor account statuses and follow up on overdue payments.

- Contribute to the overall success of the collections team by meeting performance targets.

Requirements

- Prior experience in collections or customer service is preferred but not required.

- Proficiency with technology, including Salesforce and Office Suite.

- Strong communication skills to effectively interact with customers and team members.

- Ability to manage time efficiently and meet collection goals.

- Problem-solving skills to address customer concerns and escalate issues appropriately.

- Detail-oriented mindset to ensure accuracy in payment processing and recordkeeping.

- Comfortable working in a fast-paced environment.

- Willingness to learn and grow within the collections field.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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