Customer Service Representative

Customer Service Representative/Dispatcher

Become the Voice of In & Out Plumbing – where customer care meets operational excellence. Join Our Family-Owned Plumbing Team!

Now Hiring: CSR/Dispatcher

Office

Location:

NE Tacoma, WA

Service Areas:
King, Pierce, & Thurston Counties

Schedule:

Full-Time (40 hrs./week) Monday-Friday, with occasional after-hours support as needed

At In & Out Plumbing, we’re a family-owned company built on integrity, teamwork, and service excellence. Our Customer Service Representative/Dispatcher plays a key role in shaping the customer experience, supporting our plumbers, and keeping daily operations running smoothly. If you love helping people, enjoy working in a fast-paced environment, and want to be part of a team that cares about your growth, this role is for you.

• Family Business Culture:
  You’re not just another employee — you’re part of our plumbing family. This is a place to belong, feel valued, and contribute to a team that supports each other every day.
• Customer Experience First:
  You’ll become the friendly voice customers trust. Your communication, care, and attention to detail create the foundation for customer loyalty and satisfaction.
• Growth & Ownership in Your Role:
  As we continue to expand, you’ll have opportunities for leadership, operations development, customer service training, and deeper involvement in business systems.

As the Customer Service Representative/Dispatcher, you help create an outstanding customer experience while supporting technicians and ensuring smooth operations.

Responsibilities include:

• Provide exceptional customer service by answering calls, scheduling jobs, and delivering clear communication
• Maintain a high booking rate by converting incoming leads into scheduled appointments
• Dispatch plumbing technicians efficiently and adjust the schedule throughout the day
• Communicate with customers about arrival times, updates, and follow-ups
• Send review requests and support the company’s online reputation
• Track technician progress, job statuses, and follow-up needs
• Ensure technicians have job details, materials, paperwork, licenses, and reminders
• Maintain accurate customer records, job notes, and CRM documentation
• Assist with apprentice licensing requirements, CEU reminders, and permit coordination
• Support daily operations by preparing paperwork, organizing files, and updating schedules
• Help maintain organization in the office, shop, and van inventory areas
• Coordinate with vendors for parts, returns, deliveries, and warranty items
• Support marketing campaigns, promotions, and customer retention programs
• Provide overflow phone support and customer communication as needed
• Attend team meetings and contribute to operational success goals

• Advanced customer service and communication skills
• Strong organizational and multitasking abilities
• Experience with phones, dispatching, scheduling, or office coordination
• Minimum 2 years in customer service or administrative support
• Ability to work in a fast-paced environment
• Proficiency with computers, email, CRM systems (Housecall Pro preferred)
• Reliable, dependable, and team-oriented
• Strong problem-solving skills and attention to detail
• Fluency in English

• High School Diploma or GED
• Experience in plumbing, HVAC, electrical, or other skilled trades
• Geographic knowledge of Pierce, King & Thurston Counties
• Experience supporting field technicians or managing dispatch boards
• Comfort with customer retention communication and follow-ups
• Familiarity with scheduling and routing systems
• A warm, energetic personality that thrives in customer interaction

• Competitive pay with opportunities for growth
• Supportive, family-oriented team culture
• Training and hands-on development in dispatch systems and customer service
• Leadership opportunities in operations and customer care
• Team appreciation days and company events
• A workplace where you feel valued and part of the mission

Final date to receive applications:
This position is open until filled. Applications are reviewed as they come in, so we encourage interested candidates to apply promptly! We are an equal opportunity employer and do not discriminate based on race, gender, age, disability, or any other protected status.

Apply Here Today!