Customer Service Representative

Overview

We are seeking a Customer Service Representative based out of our corporate office in Tacoma, WA. The ideal candidate will have 1 – 3 years of job experience and an expected hiring range of $21.50 to $23.00. The schedule for this position is Monday - Friday from 8:30am - 5pm.

• PROVIDE EXCEPTIONAL CLIENT EXPERIENCES by responding to external and internal client inquiries in a professional and timely manner.
• RESOLVE PRODUCT PROBLEMS by clarifying customer complaint; determining the cause of the problem; selecting the best solution to solve the problem; expediting adjustment; and following up to ensure resolution.
• SUPPORT CLIENT SUCCESS by encouraging clients to participate in Burkhart programs and services, researching and recommending solutions, and being a knowledgeable resource for internal and external clients.
• GROW PRODUCT KNOWLEDGE by participating in training programs and ongoing educational opportunities; seeking out opportunities to research, learn, and grow.
• CONTRIBUTE TO BURKHART’S SUCCESS by modeling the Burkhart culture to clients and team members; accepting new assignments, helping team members, learning new skills, and striving to improve team results; actively contributing to a close-knit, friendly team environment.

• High school diploma or GED required.
• Demonstrated customer service experience.

• Experience in or with the dental industry.
• Experience in a call center.
• Associate degree in a health or business area of study.

• Competitive salary of $57,000 - $61,000 annually.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

• Company wide, the pay range is $21.50 to $37.25. In addition to base pay, Customer Service Representatives are eligible for annual profit sharing.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

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EEO/AAP Employer and VEVRAA Federal Contractor

At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.