Client Service Representative - Tacoma, WA

Client Service Representative - Tacoma, WA

Soundview Veterinary Hospital is hiring a Client Service Representative to join our front desk team. Our CSRs are the face of our practice, playing an important part in our community reputation and supporting our clients and patients with great customer service.

• Role: Client Service Representative
• Status: Full-time
• Salary: $17.13–$18.50 per hour
• Schedule: Four 10‑hour shifts per week:
  Monday, Tuesday, Thursday, Friday

We strive to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow. In addition to practicing excellent medicine with exceptional people, Soundview offers consistent scheduling, excellent work‑life balance, and awesome benefits.

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full‑time only)
• 529 Savings Plan
• Tuition Support Program (full‑time only)
• Health Insurance: medical, dental and vision (full‑time only)
• Supplemental insurance: accident, critical illness, hospital, short‑term and long‑term disability, legal plan, and life insurance (full‑time only)
• Paid Time Off / Sick Time
• Free/discounted lab work for employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full‑time only)
• Employee Assistance Program
• Employee discount program

• Answer phones professionally, look up client information, schedule appointments, take messages, and answer client’s questions.
• Greet all clients with a smile and welcoming tone.
• Prioritize between routine cases and emergency cases and schedule accordingly.
• Generate invoicing, explain invoices to clients, and process payments.
• Maintain strict confidentiality regarding clients and patients.
• Know and use medical abbreviations to make appropriate notes in patient records and appointment notes.
• Maintain medical records and understand medical record filing systems.
• Count and record cash flow and prepare bank deposits.

• A clinic culture dedicated to positivity, support, and mental well‑being.
• Mentoring and support as you grow and advance your career – The more you know, the better off we all are!

Come join our team! We look forward to your contributions toward a meaningful mission where you will make a difference in the lives of pets and their owners. Apply now!

Diversity, equity, and inclusion are core values at Soundview Veterinary Hospital and Vet Cor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.