TVE Guest Services Team

Overview

The City of Tacoma’s Tacoma Venues & Events Department (TVE) is recruiting multiple TVE Guest Services Team positions. TVE manages sports and entertainment venues in Tacoma, including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium, as well as the Special Events program. TVE emphasizes inclusivity, delivering legendary experiences for everyone, and a collaborative crew that turns possibilities into reality with creativity and innovation.

Note:

non-traditional work hours are required; hours are intermittent or part-time, including weekends and holidays.

• Act as host during events in clubs and premium guest areas.
• Provide general venue and event information on the phone and in person.
• Direct patrons to venues and provide information on available parking in designated areas.
• Provide information on tickets and seating for public events.
• Direct calls to appropriate individuals during regular and/or working hours.
• Welcome and direct on-site visitors and maintain security by following procedures.
• Perform related work as required.

A Commitment to Equity & Diversity

At the City of Tacoma, we aim to build a diverse and inclusive workforce reflecting the community we serve. We actively seek candidates from a wide range of backgrounds and cultures. We welcome applicants with non-traditional backgrounds and encourage highlighting transferrable skills and experience.

Tacoma is located 32 miles south of Seattle and 31 miles north of Olympia. It is home to the Port of Tacoma, one of the largest container ports in the United States, and offers abundant outdoor opportunities. The city features a mix of suburban and urban areas, multiple higher education institutions, and a vibrant cultural district with museums and venues.

View this exciting video to learn more about the City of Tacoma:
It is provided in the application or recruitment materials.

• Must provide availability to work a minimum of 65% of scheduled events each quarter (e.g., July through September).
• Flexible schedule inclusive of weekends, nights, and holidays.
• Frequent bending, lifting (up to 15–20 pounds), exposure to outdoor elements, and extensive walking/standing.
• Exposure to high-decibel sound may occur; hearing protection is highly recommended.

Ability to read, write and follow basic instructions.

None

• Prior public contact experience is a plus.
• Previous customer service experience on the telephone and in person is preferred.
• Fluency in foreign languages and familiarity with various cultures and abilities is desired.
• Demonstrated familiarity with City, region, venues and events.
• Punctuality and presenting a neat appearance to the public.
• Maintaining a polite demeanor and the ability to work irregular, part-time shifts.
• Learn layout and seating arrangements; understand and follow simple oral and written instructions.
• Meet and greet people in a pleasant manner.

Interested individuals must be willing and available to work non-traditional hours on an intermittent or part-time basis, including weekends and holidays.

Application Process

Applicants must apply online and attach a detailed resume and cover letter describing relevant experience. Strongest applicants related to the responsibilities may be invited to interview. Reference checks will be conducted on final candidates, and appointment is subject to a background check, including a criminal history check.

Communication

For questions regarding this recruitment, contact the Human Resources office. Email communications are preferred during the application process; ensure cityoftacoma.org or  domains are whitelisted to receive notifications. Check junk mail folders as needed.

Get Assistance:
For assistance with the application process or questions regarding this job announcement, contact the Human Resources office at  by 4:00 p.m. on the closing date. For technical difficulties with the Neo Gov system, call between 6:00 a.m. and 5:00 p.m. Pacific Standard Time.

Compensation & Benefits

Pay Details:
Hourly Rate: $17.23 - $20.94;
Annual Salary: $35,838.40 - $43,555.20