Member Services Representative

Job Overview

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones in a friendly manner and assisting callers with a variety of questions.
• Check members into the system.
• Process new member sign‑ups and facilitate updates to member accounts.
• Take prospective members on tours of the club.
• Respond to member questions and concerns in a timely and professional manner, escalating to the Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact positively and professionally with members and co‑workers, exceeding the member’s expectations.
• Strong listening skills with the ability to empathize and solve problems.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

All staff will also receive a free Black Card membership after 90 days of employment.

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401(k) with company contribution, paid vacation time and additional ancillary benefits such as access to Pet Insurance and Aflac.

Compensation: $17.66 per hour