Operations Coordinator

The Puyallup Tribe of Indians is committed to protecting and exercising the inherent inalienable sovereign rights of the Tribe and Individuals in the interest of the Medicine Creek Treat Territories, as stewards to ensure preservation of our cultural and environmental integrity for common good and prosperity for all.

Open:
February 27, 2026

Close:
March 13, 2026

Job Title:
Housing Operations Coordinator

Department: PTOI Housing

Reports To: Housing Director

Hours: 40 Hrs/Wk – Full Time

Salary: Based on Salary Matrix+Benefits

Requisition:

* Salaries are market competitive. For accurate salary information, call  or email (Use the "Apply for this Job" box below). Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical, dental, vision, life insurance, a retirement/401(k) plan with profit sharing, paid holidays, and paid time off including birthday leave.

The Housing Operations Coordinator is responsible for supporting the overall operations of the PTOI Housing Department. This includes coordinating with contractors and maintenance staff, completing resident intake and retention processes, managing unit inspections and turnover tracking, and ensuring compliance with all applicable Codes, Regulations, and Department Policies. The Housing Operations Coordinator acts as a liaison between residents and the department to enhance the living experience and maintain housing quality.

• Maintains a working knowledge of relevant Tribal Code regulations and guidebooks, Housing Department policies and procedures, leases, homebuyer and HAP agreements and Tribal Ordinances that effect Landlord/Tenant matters.
• Assists in the planning, implementation, and evaluation of housing operations policies and procedures.
• Provides information on all housing programs and services, including eligibility requirements and application processes.
• Maintains effective working relationships with residents, Housing Department and Tribal staff, following standard business practices.
• Provides an on-site presence at PTOI Housing properties to support community standards, ensure maintenance follow-up, and help resolve resident concerns.
• Screens applicants for admission and confirms eligibility at time of selection.
• Conduct intake on new applicants, following policies and procedures.
• Performs background checks. Prepares all leases, homebuyer and Housing Assistance Plan (HAP) agreements for signature by the families, landlords, and housing officials as appropriate.
• Provides orientation to the family, explaining all provisions in the lease agreements and collection policies, informing them of their rights and responsibilities as participants in the program.
• Monitors household compositions and any changes.
• Calculates required monthly payments consistent with Housing Department policies.
• Collects security deposits and required monthly payments; provides proper documentation of received payments and mails out receipts as necessary. Ensures funds are received by accounting department.
• Responsible for working with utility companies to manage accounts and make timely payments.
• Ensure common areas are cleaned and maintained daily.
• Enters data in electronic data base system to keep and maintain tenant files.
• Maintains confidentiality and secures files.
• Provides excellent customer service and communication to residents. Manages resident relations by promptly responding to resident complaints with proposed resolutions.
• Assists residents with referrals to Tribal departments such as, Wrap Around, CAP, Representative Payee Program, etc.
• Counsels delinquent families on their financial responsibility, including financial literacy training, and prepares Payback Agreements and/or other Plans of Action with residents to resolve violations of Leases and Homebuyer requirements.
• Follows collection and eviction policies, makes personal contact with residents and sends proper written notice of all compliance issues.
• Recommends lease termination and evictions after conducting investigations, providing Due Process and proper documentation per adopted policies.
• Assembles all necessary documentation of…