Solutions Manager, ACO

Pay or Shift Range: $95,000 USD – $115,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

About Sound

Headquartered in Tacoma, WA, Sound Physicians is a physician‑founded and led national multi‑specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400‑plus hospitals across 45 states. Founded in 2001, with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever‑changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending accounts
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company‑paid holidays per year

About the Role

The Solutions Manager, ACO serves as both a product leader and analyst, responsible for leading the planning, execution, and delivery of strategic business solutions that improve processes, optimize workflows, and enhance operational performance. This role combines business analysis and solution design with project management, to ensure solutions meet business objectives across products, with on‑time delivery and with high quality outcomes. The ideal candidate has 5+ years of experience, is comfortable managing small to medium projects and being a key player within large projects, and collaborates effectively with senior executives and cross‑functional stakeholders.

This role directly contributes to strategic growth, operational efficiency, and cost savings by leading high‑impact initiatives that align with organizational goals and deliver measurable business value.

• Map current state and end state of business processes with lean six sigma tooling and methodologies
• Lead and contribute to end‑to‑end project management for business solution initiatives, including planning, scheduling, budgeting, risk management, and stakeholder communication.
• Gather and analyze business requirements, identify process gaps, and design solutions that align with organizational goals. Create detailed process flow diagrams and identify opportunities for workflow optimization.
• Serve as the primary liaison between business stakeholders, senior executives, and technical teams, ensuring solutions meet business needs.
• Drive workflow redesign and process improvement efforts across departments or functions for strategic initiatives.
• Key player in managing small to medium projects, contribute to large project solution design, ensuring alignment with business objectives and timely delivery of outcomes.
• Collaborate with IT, ACO, telemedicine, Operations, Vendors and other business units to implement technology and process solutions.
• Develop product documentation, status reports, dashboards, and metrics to track progress and ensure accountability.
• Manage risks and issues proactively, implementing mitigation strategies to ensure successful project outcomes.
• Lead change management efforts by developing communication plans, facilitating stakeholder engagement, and supporting adoption of new processes and systems.
• Facilitate workshops, meetings, and change management activities to promote adoption of new solutions.

• Drive: Motivated to succeed and get things done at a high level of achievement
• Intellectual Curiosity: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out
• Strategic Thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action

• Effectively engages and…