Spa Manager Fairmont Red Sea

Raffles The Red Sea in Umluj, Saudi Arabia, is seeking a dedicated and experienced Spa & Wellness Assistant Manager to join our luxury resort team. In this role, you will support the Spa & Wellness Manager in overseeing the daily operations of our world class spa facilities, ensuring exceptional guest experiences and maintaining the highest standards of service.

• Assist in managing the day to day operations of the spa and wellness facilities
• Support the Spa & Wellness Manager in developing and implementing strategies to enhance guest satisfaction and increase revenue
• Supervise and train spa staff, ensuring they deliver exceptional customer service and adhere to brand standards
• Oversee scheduling, inventory management, and maintenance of spa equipment and supplies
• Ensure compliance with health and safety regulations and maintain a clean, safe environment for guests and staff
• Assist in managing the spa's budget, including monitoring expenses and identifying cost saving opportunities
• Collaborate with other departments to create and promote spa packages and special offers
• Handle guest inquiries, feedback, and concerns professionally and efficiently
• Stay informed about industry trends and implement innovative spa treatments and wellness programs

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum 3 5 years of experience in spa and wellness management or related field, preferably in luxury hospitality settings
• Proven track record in team leadership, staff training, and performance management
• Strong knowledge of spa operations, treatments, and wellness trends
• Excellent customer service skills with the ability to anticipate and exceed guest expectations
• Proficiency in spa management software and Microsoft Office Suite
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Financial acumen with experience in budgeting and revenue management
• Knowledge of health and safety regulations in the spa industry
• Spa management certification preferred
• Flexibility to work varying shifts, including weekends and holidays
• Ability to speak Arabic is a plus

• The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.
• The chance to define the pre opening operations for two iconic resorts at one of the world's most anticipated new destinations.
• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
• A competitive package and excellent opportunities for professional growth.
• Outstanding discounts across the global Accor and luxury brand network.