Guest Experience Supervisor; Pre-; Saudi National

Hotel: The Red Sea Resort (RUHSI), Shura Island, The Red Sea, 48511

Inter Continental Hotels & Resorts has delighted luxury travelers since 1946, serving as a meeting place for heads of state, a setting for world changing speeches, and the impetus for some of the most famous love stories of all time. The brand has become synonymous with bold exploration, travel, and cultural discovery. The Inter Continental The Red Sea Resort exemplifies these attributes.

Set within one of the world's most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience. Each of the resort's 210 sea facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace.

Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travelers and groups. With the worldliness that travel brings, every stay will take your imagination to places you'd never expect!

• Supervising the Guest Experience Team:
  • Leading and mentoring the guest experience team to ensure high standards of service.
  • Conducting briefings and training sessions to keep the team informed and motivated
• Guest Interaction:
  • Greeting guests upon arrival and providing a warm welcome.
  • Assisting guests with inquiries, reservations, and special requests, such as restaurant bookings, transportation, and event tickets
• Managing Guest Services:
  • Coordinating with other departments to fulfil guest requests and ensure a seamless experience.
  • Handling VIP guests and ensuring their specific needs and preferences are met
• Problem Solving and Issue Resolution:
  • Addressing and resolving any guest complaints or issues promptly and effectively.
  • Ensuring that all guest feedback is communicated to the relevant departments for continuous improvement
• Maintaining Knowledge of Local Attractions:
  • Keeping up to date with local attractions, restaurants, events, and activities to provide accurate recommendations to guests.
  • Establishing relationships with local businesses to enhance guest experiences
• Administrative Tasks:
  • Maintaining accurate records of guest interactions and requests.
  • Preparing reports on guest relations activities and guest satisfaction
• Ensuring Safety and Security:
  • Monitoring the lobby area and ensuring the safety and security of guests and staff.
  • Responding to emergency situations and coordinating with security personnel as needed
• Organizing special events and activities for guests.
• Providing personalized services to make each guest's stay unique and memorable

• Strong Communication
  
  Skills:
  • Ability to communicate clearly and effectively with guests, staff, and local businesses.
• Interpersonal
  
  Skills:
  • Building rapport and maintaining relationships with guests and colleagues.
• Problem Solving
  
  Skills:
  • Addressing and resolving issues promptly and effectively.
• Organizational
  
  Skills:
  • Managing multiple tasks and maintaining detailed records efficiently.
• Knowledge of Local Area:
  • Staying informed about local attractions, events, and services to provide accurate recommendations.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years' prior tenure in a similar role
• International luxury hotel chain background
• English Fluency is required
• Arabic Fluency is preferred

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.