Housekeeper Team Leader

The Team Leader Housekeeping can work unsupervised and step in to lead a team during a shift, in the absence of the Senior Housekeeper. Knows and upholds company culture and all cleaning procedures as per our policies. The Team Leader Housekeeping is to assist and support the Senior Housekeeper in managing the housekeeping department. The Team Leader Housekeeping is highly organised with a strong work ethic driven by success, is confident in taking responsibility for the delivery of excellent service levels to the guests whilst ensuring that the villa is maintained to the highest standards of cleanliness and organisation.

• Share the daily tasks with Housekeepers during meeting
• Ensure all areas are done
• Making sure all flowers are looking fresh (replace some if needed)
• Team Leader will be in charge of all guest laundry needs. Taking it to laundry and bringing it back. Making sure it is logged in a logbook with damage, difference in color and pointing it out to the family private butlers and main laundry if acknowledged by butlers. Butlers to sign the acknowledgement of the damage and color difference
• Ensuring that all housekeepers equipment are clean
• Ensuring that housekeepers are using the color coded rags and the right equipment
• Inspections of all areas
• Training of all new staff
• Taking stock of lockers and re-stock of lockers
• Supervise housekeeping staff, ensuring all tasks undertaken are completed efficiently and to a high standard, giving appropriate direction where necessary
• Required to stand-in as Team Leader in his/her absence and confidently lead and motivate the team, working independently and in close co-operation with others
• Administrative duties; use of Microsoft Outlook, Word, Excel and for data entry and records/system maintenance
• Prepare daily report and feedback to Head Housekeeper
• Be able to adapt, be flexible to a variety of situation and remain effective to meet changing demands
• Ensuring health and safety procedures are followed including safety regarding manual handling and chemical use
• To be cost conscious with the use of cleaning materials, linen, towel and other consumables
• To ensure that property is maintained properly and treated with respect at all times
• Actively participate in continuous individual training and upskilling of team, provided by the company
• Assist the management and other personnel in such other matters as may be reasonably required
• Attend and participate in daily briefings, meetings, and training sessions as scheduled

• Minimum of 2 years experience leading housekeeping in a high standards environment
• Good leadership and Organizational skills
• Good command of English
• Able to prepare daily reports using Microsoft Office (Outlook, Word, Excel)
• Willingness to learn and teach
• Asks questions when instructions are not clear
• Responds appropriately to instructions and Follows guidelines
• Can work as part of a team
• Assists when and where needed
• Turn up to work on time, in uniform and presents well
• Confidentiality in all areas
• Lead by example
• Adapt easily to last minute changes
• Flexible with working overtime at special occasions