Spa Coordinator; Saudi National

Hotel: The Red Sea Resort (RUHSI), Shura Island, The Red Sea, 48511

At Inter Continental The Red Sea Resort
, we believe luxury is defined by thoughtful service, attention to detail, and meaningful guest connections. We're looking for a Spa Coordinator who will play a key role in delivering a seamless, welcoming, and elevated spa experience while supporting daily operations and upholding IHG brand standards.

As part of our Spa & Recreation team, you will be the first point of contact for guests, ensuring smooth coordination, exceptional service, and a consistently high-quality experience throughout their journey.

• Answering all incoming calls professionally and courteously, providing accurate information on spa services, products, promotions, and availability
• Welcoming guests upon arrival, assisting with check-in and check-out, and ensuring a smooth guest journey
• Scheduling, confirming, and managing appointments accurately while maximizing treatment room and therapist utilization
• Maintaining and updating guest profiles, preferences, and folios within the system
• Processing payments and handling cash and credit card transactions accurately
• Maintaining a clean, organized, and welcoming reception area at all times
• Supporting the Spa Manager with administrative tasks including reports, records, and supply orders
• Promoting spa treatments, memberships, and retail products, including upselling when appropriate
• Handling guest feedback or concerns professionally and escalating matters when required
• Ensuring all departmental standards, procedures, and checklists are followed consistently
• Monitoring hygiene, cleanliness, and safety standards across front and back of house areas
• Communicating any incidents or issues involving guests or colleagues to management promptly
• Assisting spa colleagues with guest needs when required, including providing towels or directions
• Attending required training sessions and team meetings
• Carrying out additional duties as assigned to support spa operations

• Diploma or Bachelor's degree in Hospitality, Business Management, or a related field
• Previous experience in a luxury spa, hotel, or guest service environment
• Strong communication skills in English, Arabic is an advantage
• Excellent customer service, interpersonal, and organizational skills
• Ability to multitask and perform well in a fast-paced environment
• Proficiency in Microsoft Office and willingness to learn new systems
• Strong phone etiquette and professional presentation
• Knowledge of spa services and beauty products, with the ability to promote them confidently
• Flexible availability including weekends, evenings, and public holidays

We give our people everything they need to succeed, from competitive benefits to meaningful learning opportunities and career development within a global hospitality brand. At IHG Hotels & Resorts, we're committed to creating an inclusive workplace where colleagues feel supported, empowered, and inspired to be their best.

Don't quite meet every single requirement but still believe you'd be a great fit? We'd love to hear from you. Apply today and start your journey with us.