Spa Supervisor

Advise employees on general property information, in house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last minute changes or additions to schedule and resolve scheduling situations as needed.

Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs. Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely;

answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

• Advise employees on general property information and amenities.
• Answer questions about available services and confirm guest details.
• Monitor and adhere to time schedule throughout the day.
• Advise providers of schedule changes and resolve scheduling situations.
• Promote spa/salon services and retail products and complete requisitions.
• Inspect work areas and equipment to ensure conformance to company standards.
• Notify Engineering of maintenance and repair needs.
• Assist management in hiring, training, scheduling, and motivating employees.
• Report accidents, injuries, and unsafe conditions.
• Maintain uniform appearance and confidentiality of proprietary information.
• Welcome guests, anticipate service needs, and thank guests with appreciation.
• Use clear and professional language and prepare written documents accurately.
• Develop positive working relationships and support team goals.
• Ensure adherence to quality expectations and implement improvement plans.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  At least 2 years of related work experience.
• Supervisory
  
  Experience:
  
  No supervisory experience.
• License or Certification:
  None.

Your role will be to ensure that the "Gold Standards" of The Ritz Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.