Customer Service Representative- Syracuse, NY

Customer Service Representative

Full-Time | Hybrid After Training | $20/hour

Looking for a fast-paced role where organization and communication skills truly matter?

We’re hiring a Customer Service Representative to manage high-volume calls and emails, coordinate Independent Medical Evaluations (IMEs), and serve as a key liaison between clients, attorneys, and claimants.

• Schedule and coordinate IMEs
• Communicate with clients and claimants
• Manage medical records via WCB portal
• Coordinate translation & transportation services
• Resolve inquiries with accuracy and professionalism

• Strong multitasking & time management skills
• Professional phone presence
• Detail-oriented and organized
• Proficiency in Microsoft Word & Outlook

Hybrid flexibility after training, strong benefits package, 401(k) with match, tuition & student loan assistance, paid parental leave, and no on-call responsibilities.

Apply today to join a team where your attention to detail makes a real impact.

The IMA Group is an Affimative Action/Equal Opportunity Employer

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