Intake Center Program Associate

Overview

Thrive and Change Lives

Catholic Charities of Onondaga County is dedicated to caring for those in need while promoting human development, collaboration, and the elimination of poverty and injustice; helping people in need regardless of their religion, race, ethnicity, or nationality. We believe that all people have infinite value and are worthy of our respect and compassion. Above all, we are committed to creating hope and transforming lives.

We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others.

For these reasons and many more Catholic Charities of Onondaga County is a great place to work! Flexible Work Schedules

• Flexible Work Schedules
• Remitted Tuition
• Professional Development
• Competitive Pay and Work Life Benefits
• Professional Supervision and Coaching
• Recognition and Appreciation Programs
• Opportunities for Growth and Promotion

The Intake Program Associate will help facilitate the transport of individuals and families to shelter. Conduct initial diversion/intake screening prior to contacting 211 to verify homelessness eligibility of individuals and families. Support the quarantine placement of COVID individuals and families in DSS-contracted hotel.
The Intake Program Associate will respond to all incoming calls from clients and/or providers. Pick up clients and transport them to the appropriate shelter as determined by 211/DSS, support quarantine of COVID clients through proper documentation prior to their hotel placement, transportation to quarantine, and providing food, hygiene items, hotel rules. They will work with designated hotel agencies/shelters to provide a warm client hand off.

Maintain and update transportation logs and documentation via shift notes, and communicate with other shift Program Associates/Caseworkers/admin as needed. They will ensure there is adequate staffing prior to leaving a shift. Observes all safety rules and regulations including use of personal protective equipment. Maintain guidelines established by the funding sources and Catholic Charities policies and procedures. Perform additional duties related to housing individuals and helping them remain housed, including but not limited to furnishing and supplying apartments.

This is a Full Time Position at 35 Hours a Week. Pay For This Position is $18.00 Per Hour

• Facilitate transport of individuals and families to shelters.
• Conduct diversion/intake screening and verify homelessness eligibility with 211.
• Support quarantine placement and hotel arrangements for COVID-19 cases.
• Respond to incoming calls from clients and providers.
• Transport clients to shelters as directed by 211/DSS and provide necessary documentation.
• Assist with hotel quarantine processes and provide food and hygiene items.
• Collaborate with shelter/hotel partners for client handoffs.
• Maintain transportation logs and shift notes; coordinate with other staff as needed.
• Ensure adequate staffing prior to leaving a shift; follow safety rules and PPE usage.
• Adhere to funding source guidelines and Catholic Charities policies.
• Assist with housing-related duties, including furnishing and supplying apartments.

• H.S. Diploma or G.E.D. with up to three (3) years relevant experience or an equivalent combination of education and relevant experience.
• Experience working with homeless population preferred.

• Mobility sufficient to drive to and participate in meetings at client’s homes and/or community facilities which may not meet Federal accessibility standards for disabled individuals.
• Mobility sufficient to work in an office environment. Manual dexterity sufficient to operate office equipment including machines.

• Valid N.Y.S. Driver’s License.
• N.Y.S. Central Registry clearance.

Catholic Charities is an Equal Opportunity Employer and is committed to building on our foundation of a diverse workforce; and fostering an inclusive environment that encourages the recruitment and engagement of a workforce that fully represents the community we serve. We do not discriminate against any employee or applicant on the basis of race (including traits historically associated with race), color, creed, sex/gender (including pregnancy), age, disability, religion, national origin, citizenship, military/veteran status, marital status, familial status, prior arrest/conviction record, sexual orientation, gender identity, gender expression, status of being transgender, ancestry, domestic violence victim status, predisposing genetic characteristics or carrier status, reproductive health decision making, or any other basis prohibited by law.