Resident Assistant, Shift Lead
Listed on 2026-01-01
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Social Work
Mental Health, Community Health
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The Salvation Army USA Eastern Territory provided pay rangeThis range is provided by The Salvation Army USA Eastern Territory. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$21.00/hr - $21.50/hr
Resident Assistant, Shift Leader
Full-time, $/hour, Health Benefits
Shift: 7:30 AM-4:00 PM
Ethel T. Chamberlain Women's Residence
The Salvation Army of the Syracuse Area.
Resident Assistant, Shift Leader
Full-time, $/hour, Health Benefits
Shift: 7:30 AM-4:00 PM
Ethel T. Chamberlain Women's Residence
The Salvation Army of the Syracuse Area.
Position Details: Full-Time, 7:30 AM-4:00 PM, Hourly/Non-Exempt, with Health Benefits.
Position Overview: Manage operations of the assigned shifts in accordance with mission, philosophy, policies and regulations. Provide services to client/residents using trauma informed principles. Coordinate, delegate and authorize staff duties to ensure effective operation of program services to residents. Make field decisions - Read, interpret and implement policies - independent of direct supervision. Provide day, evening, or overnight coverage including weekends and holidays at our Women's Shelter.
Responsible for the supervision of residents and the general management and upkeep of the program. Insure a safe, secure, comfortable, and supportive environment in a manner consistent with the philosophy, policies, and procedures of the program and agency.
We here at The Salvation Army offer a comprehensive and unique health benefit offering such as:
- Medical Insurance/low Employee contribution
- Vision Insurance & Dental Insurance with Braces Ryder
- 13 Paid Holidays
- Paid Time Off:
Vacation, Personal & Sick - FREE downtown parking on the premises
- On-Site Day Care Services at a discounted weekly rate
- Tuition Remittance program after 6 months of employment
- Bereavement Counseling
- Free Will Preparation Service by an Attorney
- Christmas Bonus
- Employee Assistance Program (EAP)
- Live Health On-line 24/7
- Insurance Plans:
Short-term disability, Long-term disability, Voluntary Life & Supplemental
Responsibilities
Shift Leaders must be prepared to complete all functions of a Resident Assistant, in addition to the “Leader” responsibilities.
While a Shift Lead does not possess supervisory power, the Shift Lead is the manager on site, carries authority, and is responsible to provide leadership to the team – through delegation, coordination and cooperation with all team members.
The Shift Lead needs to exhibit excellent critical thinking skills; be able to make quick and logical decisions; demonstrate maturity and professionalism; possess knowledge of agency and program policies – and be able to articulate and implement them.
Resident Assistant Responsibilities
- Supervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff. Provide conflict resolution, crisis intervention and supportive counseling as needed.
- Address immediate basic needs for individuals entering shelter including orientation to facility, house schedule, program rules and staff. Provide supplies to meet immediate basic needs.
- Promote activities to increase competence with activities of daily living and independent living skills. Assist Case Managers in working with residents on their goal plans.
- Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry.
- Complete shift specific support services.
- Maintain communication shift-to-shift in staff journal.
- Answer telephone and respond to inquiries. Provide resources and referrals for 24 hour crisis line. Communicate any needs (maintenance or repairs) in the communication journal. Any urgent safety concerns are to…
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