Field Service Technician

Brightstar is an innovative, forward‑thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best‑in‑class lottery operations, retail and digital solutions, and award‑winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.

Brightstar has a well‑established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit  Global Leader in Lottery Solutions | Brightstar Lottery Discover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

BRIGHTSTAR is seeking a Field Services Technician. The Field Service Technician is responsible for maintaining and servicing BRIGHTSTAR equipment at Retailer (customer) locations. Responding to dispatches and drives to customer locations normally within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

BRIGHTSTAR employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only)
• Medical benefits day one of being an BRIGHTSTAR employee
• 12 paid holidays plus 2 floating holidays per year
• 3 weeks of paid vacation per year, prorated first year
• 401K with employer match and 100% vested day one
• Company paid parental leave, life insurance, short term disability and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

• Responsible for transporting, installing (if applicable), and maintaining BRIGHTSTAR equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow BRIGHTSTAR vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of BRIGHTSTAR equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component and tracking of such items.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, bet slips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

• High School Diploma or equivalent required.
• Technical or I.T. related training or education is a plus.

• 2+ years of electronics, repair, field, or related industry experience.

• Must be computer literate and have documented technical experience.
• Knowledge and understanding of AC/DC fundamentals.
• Knowledge of basic tools and experience using the tools is required.
• Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
• Must be able to lift 50 pounds and able to stand a full shift.
• Ability to follow policies, procedures, and safety guidelines.
• Must be able to adapt to various jurisdictions and interface with compliance officers.

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self‑leadership

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These…