Inbound Business Telesales Representative

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a role where your consultative approach can help businesses discover the right communication solutions? As an Inbound Business Telesales Representative at Spectrum, you will respond to inbound and outbound sales inquiries, craft tailored proposals for business clients, and drive growth through exceptional service. Your expertise will connect customers to Spectrum’s advanced Voice, Data and Video products, delivering real value to organizations and strengthening Spectrum’s market leadership.

• Respond promptly to inbound sales calls and efficiently meet defined call handling metrics
• Develop and present comprehensive sales proposals that address customer needs, maximize revenue opportunities, communicate current marketing campaigns and promotions, and demonstrate knowledge of competitors’ offerings for product comparisons
• Maintain accurate sales activity records and customer information, and collaborate with Spectrum Business support teams to complete sales using Spectrum’s databases
• Recommend bundled telephony, data and video solutions alongside other Spectrum products for existing customers; assess client locations for serviceability and obtain construction estimates using company software
• Educate customers on installed products, service options, billing and features to ensure clear understanding
• Stay up to date on technical details of Spectrum Business services and solutions, including telephony, data, wireless and video
• Consistently achieve monthly sales goals through a consultative, call-flow driven approach; attend ongoing training sessions on products and service
• Follow up on customer requests via phone or email to ensure satisfaction

• Call Center environment
• Variable hours, which may include nights, weekends and holidays

• Education:
  
  High school diploma or equivalent from an accredited organization (GED)
• Experience:
  
  Proven track record as a high performing sales professional with sustained results
• Skills:
  
  Read, write, speak and understand English
• Skills:
  
  Working knowledge of cable communications products and services including video, data and voice
• Skills:
  
  Strong customer service, professionalism and courtesy throughout sales transactions
• Skills:
  
  Handle multiple tasks simultaneously including listening, answering questions and order entry
• Skills:
  
  Ability to work variable hours including nights, weekends and holidays

• 2+ years sales experience preferably selling Voice, Data and Video solutions in the small and mid-sized business market
• 2+ years Call Center sales experience preferably in a business-to-business and/or telecommunications industry

The base pay for this position generally is between $18.00 and $22.30
. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

The position has a commission earnings target starting at $23,400
.

Get to Know Us:
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand.
Watch this video to learn more.

Grow Your Career Here:
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Note:

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.